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Bad news first: This tab has crashed on Firefox 50

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I just got a new hard drive on my computer and downloaded Firefox. Here's what it's showing at times on YouTube videos: Bad news first: This tab has crashed How the heck can I fix this. This ticks me off so darn much it makes me want to punch my computer screen. I absolutely need help.

I just got a new hard drive on my computer and downloaded Firefox. Here's what it's showing at times on YouTube videos: Bad news first: This tab has crashed How the heck can I fix this. This ticks me off so darn much it makes me want to punch my computer screen. I absolutely need help.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

Question owner

Here are some of the crash reports I did:

bp-c7417cad-4864-4767-8cc4-e65fc2161116 2016-11-15 10:23 PM bp-08273b86-ed8a-48b7-9c00-eff1f2161116 2016-11-15 10:19 PM bp-814dbf84-0dd7-47d2-9a66-c327e2161116 2016-11-15 9:59 PM

I also had hardware acceleration disabled and never screwed around with the settings at all.

Here are some of the crash reports I did: bp-c7417cad-4864-4767-8cc4-e65fc2161116 2016-11-15 10:23 PM bp-08273b86-ed8a-48b7-9c00-eff1f2161116 2016-11-15 10:19 PM bp-814dbf84-0dd7-47d2-9a66-c327e2161116 2016-11-15 9:59 PM I also had hardware acceleration disabled and never screwed around with the settings at all.

Modified by sabbath99

FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

bp-c7417cad-4864-4767-8cc4-e65fc2161116

Signature: AtomSelector_ClearEntry

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116

Signature: TraversalTracer::onChild

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116

Signature: js::TraceManuallyBarrieredEdge<T>

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T>


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T> ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Helpful Reply

FredMcD said

bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T>

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Hello there. This is a new hard drive. Brand new. God Firefox sucks now. Plus, I only have three add ons. AdBlock Plus, YouTube HD and Greasemonkey. I will do a System File Check tomorrow.

''FredMcD [[#answer-935774|said]]'' <blockquote> bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T> ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Hello there. This is a new hard drive. Brand new. God Firefox sucks now. Plus, I only have three add ons. AdBlock Plus, YouTube HD and Greasemonkey. I will do a System File Check tomorrow.

Modified by sabbath99

Question owner

sabbath99 said

FredMcD said
bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T>

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Hello there. This is a new hard drive. Brand new. God Firefox sucks now. Plus, I only have three add ons. AdBlock Plus, YouTube HD and Greasemonkey. I will do a System File Check tomorrow. I got this crash reason: EXCEPTION_ACCESS_VIOLATION_READ

''sabbath99 [[#answer-936122|said]]'' <blockquote> ''FredMcD [[#answer-935774|said]]'' <blockquote> bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T> ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Hello there. This is a new hard drive. Brand new. God Firefox sucks now. Plus, I only have three add ons. AdBlock Plus, YouTube HD and Greasemonkey. I will do a System File Check tomorrow. I got this crash reason: EXCEPTION_ACCESS_VIOLATION_READ </blockquote>

Question owner

FredMcD said

bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T>

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Hello FredMcD, I have done a System File Check, and here's what it said: "Windows Resource Protection did not find any integrity violations" Also, my graphics drivers are brand new. This hard drive was installed earlier this week.

''FredMcD [[#answer-935774|said]]'' <blockquote> bp-c7417cad-4864-4767-8cc4-e65fc2161116 Signature: AtomSelector_ClearEntry KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1033129 RESOLVED INVALID Crashing frequently +++++++++++++++++++++++++++++++++++++++++++++++ bp-08273b86-ed8a-48b7-9c00-eff1f2161116 Signature: TraversalTracer::onChild KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1310926 NEW --- Crash in TraversalTracer::onChild +++++++++++++++++++++++++++++++++++++++++++++ bp-814dbf84-0dd7-47d2-9a66-c327e2161116 Signature: js::TraceManuallyBarrieredEdge<T> KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1278440 NEW --- Crash in js::TraceManuallyBarrieredEdge<T> ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Hello FredMcD, I have done a System File Check, and here's what it said: "Windows Resource Protection did not find any integrity violations" Also, my graphics drivers are brand new. This hard drive was installed earlier this week.
FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

The discussion on Bug 1278440 seems to be about memory problems. I called for more help.

The discussion on Bug 1278440 seems to be about memory problems. I called for more help.

Question owner

FredMcD said

The discussion on Bug 1278440 seems to be about memory problems. I called for more help.

I don't seem to have memory problems. So many people have reported crashes, including tab crashes and this error: https://support.cdn.mozilla.net/media/uploads/gallery/images/2013-07-05-02-40-13-88a20a.png I'm using Firefox 50.

''FredMcD [[#answer-936468|said]]'' <blockquote> The discussion on Bug 1278440 seems to be about memory problems. I called for more help. </blockquote> I don't seem to have memory problems. So many people have reported crashes, including tab crashes and this error: https://support.cdn.mozilla.net/media/uploads/gallery/images/2013-07-05-02-40-13-88a20a.png I'm using Firefox 50.
FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

Please post any new crash reports you have.

Please post any new crash reports you have.
ideato 893 solutions 6250 answers

Hello, any luck with a new firefox profile ?

thank you

Hello, any luck with a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles new firefox profile] ? thank you

Question owner

ideato said

Hello, any luck with a new firefox profile ? thank you

Sadly no :(

''ideato [[#answer-936613|said]]'' <blockquote> Hello, any luck with a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles new firefox profile] ? thank you </blockquote> Sadly no :(

Question owner

ideato said

Hello, any luck with a new firefox profile ? thank you

Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up.

''ideato [[#answer-936613|said]]'' <blockquote> Hello, any luck with a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles new firefox profile] ? thank you </blockquote> Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up.

Question owner

sabbath99 said

ideato said
Hello, any luck with a new firefox profile ? thank you

Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up. Also, Mozilla Crash Reporter opens up too.

''sabbath99 [[#answer-936765|said]]'' <blockquote> ''ideato [[#answer-936613|said]]'' <blockquote> Hello, any luck with a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles new firefox profile] ? thank you </blockquote> Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up. Also, Mozilla Crash Reporter opens up too. </blockquote>

Question owner

sabbath99 said

sabbath99 said
ideato said
Hello, any luck with a new firefox profile ? thank you

Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up. Also, Mozilla Crash Reporter opens up too.

''sabbath99 [[#answer-936767|said]]'' <blockquote> ''sabbath99 [[#answer-936765|said]]'' <blockquote> ''ideato [[#answer-936613|said]]'' <blockquote> Hello, any luck with a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles new firefox profile] ? thank you </blockquote> Hello ideato, I've tried an alternative profile, and it's still crashing. I'm considering moving to Chrome if this keeps up. Also, Mozilla Crash Reporter opens up too.
FredMcD
  • Top 10 Contributor
4248 solutions 59427 answers

Please post the newest crash reports.

Please post the newest crash reports.

Question owner

FredMcD said

Please post the newest crash reports.

Hello Fred. Here they are: bp-289f9e59-bcf7-4096-a84e-e4d082161119 2016-11-18 7:12 PM bp-209c33fe-f4cb-40ab-9bbc-624402161119 2016-11-18 7:02 PM bp-39ad67b8-a542-451f-82a9-9baeb2161119 2016-11-18 6:53 PM bp-018e5728-87da-48ae-9bde-836b52161119 2016-11-18 6:45 PM bp-f0313ab3-8db1-4c0c-9c1a-7ddcc2161118 2016-11-18 12:51 PM

''FredMcD [[#answer-936787|said]]'' <blockquote> Please post the newest crash reports. </blockquote> Hello Fred. Here they are: bp-289f9e59-bcf7-4096-a84e-e4d082161119 2016-11-18 7:12 PM bp-209c33fe-f4cb-40ab-9bbc-624402161119 2016-11-18 7:02 PM bp-39ad67b8-a542-451f-82a9-9baeb2161119 2016-11-18 6:53 PM bp-018e5728-87da-48ae-9bde-836b52161119 2016-11-18 6:45 PM bp-f0313ab3-8db1-4c0c-9c1a-7ddcc2161118 2016-11-18 12:51 PM
John99 971 solutions 13138 answers

Does it help if you disable the new multi process mode of Firefox. Also did you try in Firefox's safemode.

Please let us hsve new crash IDs if Firefox crsashes in safemode with molti process mode dissbled.

I am using a phone to post this I will post more in a few minutes.

Does it help if you disable the new multi process mode of Firefox. Also did you try in Firefox's safemode. Please let us hsve new crash IDs if Firefox crsashes in safemode with molti process mode dissbled. I am using a phone to post this I will post more in a few minutes.
John99 971 solutions 13138 answers

My notes on one method of disabling multi process mode (e10s) see https://support.mozilla.org/en-US/questions/1147063#answer-936261

My notes on one method of disabling multi process mode (e10s) see https://support.mozilla.org/en-US/questions/1147063#answer-936261

Question owner

John99 said

Does it help if you disable the new multi process mode of Firefox. Also did you try in Firefox's safemode. Please let us hsve new crash IDs if Firefox crsashes in safemode with molti process mode dissbled. I am using a phone to post this I will post more in a few minutes.

Nope. Safe mode probably doesn't help.

''John99 [[#answer-936839|said]]'' <blockquote> Does it help if you disable the new multi process mode of Firefox. Also did you try in Firefox's safemode. Please let us hsve new crash IDs if Firefox crsashes in safemode with molti process mode dissbled. I am using a phone to post this I will post more in a few minutes. </blockquote> Nope. Safe mode probably doesn't help.
John99 971 solutions 13138 answers

Are you able to let us have Crash IDs from a couple of the crashes whilst you were in Firefox's safe mode, and with multi process disabled.

Are you able to let us have Crash IDs from a couple of the crashes whilst you were in Firefox's safe mode, and with multi process disabled.

Question owner

John99 said

Are you able to let us have Crash IDs from a couple of the crashes whilst you were in Firefox's safe mode, and with multi process disabled.

No. I even tried uninstalling and reinstalling Firefox.

''John99 [[#answer-940217|said]]'' <blockquote> Are you able to let us have Crash IDs from a couple of the crashes whilst you were in Firefox's safe mode, and with multi process disabled. </blockquote> No. I even tried uninstalling and reinstalling Firefox.