X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

bp-f39fb5a0-ca1c-46f2-b7fb-943422160807

Every time I try to open Firefox, it immediately goes to the crash reporter which says "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it starts."

bp-f39fb5a0-ca1c-46f2-b7fb-943422160807 Every time I try to open Firefox, it immediately goes to the crash reporter which says "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it starts."

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

More Information

FredMcD
  • Top 10 Contributor
4193 solutions 58536 answers

Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: shutdownhang | sctp_finish

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 3,420,442,624 bytes (3.19 GB)

Available Page File 1,943,007,232 bytes (1.81 GB)

Available Physical Memory 185,581,568 bytes (176.98 MB)

System Memory Use Percentage 95

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: shutdownhang | sctp_finish Total Virtual Memory 4,294,836,224 bytes (4 GB) Available Virtual Memory 3,420,442,624 bytes (3.19 GB) Available Page File 1,943,007,232 bytes (1.81 GB) Available Physical Memory 185,581,568 bytes (176.98 MB) '''System Memory Use Percentage 95''' Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ---------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ----------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------ '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''