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Unable to get Firefox to successfully download and open some PDFs. No problem with other browsers. Why?

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When browsing and insurance website, I try to download a PDF file, but Firefox is unable to download it. Instead I get a download of an HTML file with garbage contents. Other browsers (Chrome, Edge) have no problem with the download. Why?

When browsing and insurance website, I try to download a PDF file, but Firefox is unable to download it. Instead I get a download of an HTML file with garbage contents. Other browsers (Chrome, Edge) have no problem with the download. Why?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.50428.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers
Is the problem with many sites, some, a few? Do you get any kind of error messages? '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files''' https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Question owner

FredMcD said

Is the problem with many sites, some, a few? Do you get any kind of error messages? http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

No Error messages. Currently having problem with one site only, but that site works fine with other browsers. Suspect a problem with the linkage between Firefox and its PDF reader, although many other PDFs download just fine when coming from other sites.

''FredMcD [[#answer-914070|said]]'' <blockquote> Is the problem with many sites, some, a few? Do you get any kind of error messages? '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files''' https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can </blockquote> No Error messages. Currently having problem with one site only, but that site works fine with other browsers. Suspect a problem with the linkage between Firefox and its PDF reader, although many other PDFs download just fine when coming from other sites.

Modified by MikeP246