Unable to get Firefox to successfully download and open some PDFs. No problem with other browsers. Why?
When browsing and insurance website, I try to download a PDF file, but Firefox is unable to download it. Instead I get a download of an HTML file with garbage contents. Other browsers (Chrome, Edge) have no problem with the download. Why?
Additional System Details
- Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
- Next Generation Java Plug-in 11.101.2 for Mozilla browsers
- McAfee MSC FF plugin DLL
- Shockwave Flash 22.0 r0
- Adobe Shockwave for Director Netscape plug-in, version 184.108.40.206
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Is the problem with many sites, some, a few? Do you get any kind of error messages?
Is the problem with many sites, some, a few? Do you get any kind of error messages? http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
No Error messages. Currently having problem with one site only, but that site works fine with other browsers. Suspect a problem with the linkage between Firefox and its PDF reader, although many other PDFs download just fine when coming from other sites.
Modified by MikeP246