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login to facbooks fails in firefox, but ok in safari

  • 3 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

bsouthj
bsouthj
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I type in my email address and password (correctly!) in Facebook, click log in, and the two field clear. No error message appears. I try a couple of times without success and finally change my password in FB. That works until I log out of FB. Then, the problem appears and I have to repeat changing password... etc.

This problem does NOT occur if I use Safari

I type in my email address and password (correctly!) in Facebook, click log in, and the two field clear. No error message appears. I try a couple of times without success and finally change my password in FB. That works until I log out of FB. Then, the problem appears and I have to repeat changing password... etc. This problem does NOT occur if I use Safari

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

bsouthj
bsouthj Question owner
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I appreciate the quick response and solution to my problem.

Thanks very much for your help!

FredMcD
FredMcD
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Glad to help. Safe Surfing.