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Mozilla Firefox 48.0.2 (Windows 10 64Bit) has problems finding my profile only when login into my bank (new instance-chase bank). How to fix it??

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When I enter my username and password, I want to open a new protected Firefox instance but it just complains that it can't locate the profile. I am forced to select it to open in the same window. I am on Dell™ XPS™ L502X, Windows 10 64-Bit , and using Mozilla Firefox 48.0.2. In debugging this problem, I tried to verify the profile by using the Profiler and the add-on Open Profile Folder 1.3.3.1. It shows the correct profile folder but Mozilla Firefox 48.0.2 says it can't find the Profile folder, While it is there! The profile.ini is correct. This used to work for me. Thank you, ~sreyes27

When I enter my username and password, I want to open a new protected Firefox instance but it just complains that it can't locate the profile. I am forced to select it to open in the same window. I am on Dell™ XPS™ L502X, Windows 10 64-Bit , and using Mozilla Firefox 48.0.2. In debugging this problem, I tried to verify the profile by using the Profiler and the add-on Open Profile Folder 1.3.3.1. It shows the correct profile folder but Mozilla Firefox 48.0.2 says it can't find the Profile folder, While it is there! The profile.ini is correct. This used to work for me. Thank you, ~sreyes27

Modified by sreyes27

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Bing Bar
  • Google Update
  • Plug-in for detecting Nero Kwik Media.
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

Question owner

Anybody?

Anybody?
FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

Helpful Reply

We do not live here.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

We do not live here. Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.
FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

What do you mean by; new protected Firefox instance ?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

What do you mean by; '''new protected Firefox instance''' ? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

FredMcD said

We do not live here. Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Apparently my subsequent question troubled "FredMcD". I simply hoped to get a reply. Maybe an indication that somebody even looked at my problem would have been ok as opposed to a remark that he didn't live here. But who am I to insinuate anything? -KK I do like though that you directed me to a better place to post my question - which I will do. Thanks again, ~sreyes27

''FredMcD [[#answer-911644|said]]'' <blockquote> We do not live here. Hi, The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues. </blockquote> Apparently my subsequent question troubled "FredMcD". I simply hoped to get a reply. Maybe an indication that somebody even looked at my problem would have been ok as opposed to a remark that he didn't live here. But who am I to insinuate anything? -KK I do like though that you directed me to a better place to post my question - which I will do. Thanks again, ~sreyes27

Question owner

FredMcD said

What do you mean by; new protected Firefox instance ? Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

By a new instance I mean just that, a new Firefox web browser application - in this case it's supposed to be a protected one.

The problem is still there. Starting Firefox in Safe Mode didn't affect this problem.

''FredMcD [[#answer-911645|said]]'' <blockquote> What do you mean by; '''new protected Firefox instance''' ? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> By a new instance I mean just that, a new Firefox web browser application - in this case it's supposed to be a protected one. The problem is still there. Starting Firefox in Safe Mode didn't affect this problem.

Modified by sreyes27

FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers
Are you talking about Private Browsing? https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

Question owner

No, I do NOT mean Private Browsing. If the URL is defined in Safe Money to "Run Protected Browser", then when you open that URL, Mozilla complains: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.".

No, I do NOT mean Private Browsing. If the URL is defined in Safe Money to "Run Protected Browser", then when you open that URL, Mozilla complains: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.".

Modified by sreyes27

FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

Helpful Reply

I've called for more help for you.

I've called for more help for you.

Question owner

Thank you very much! I hope it gets fixed soon!! ~sreyes27

Thank you very much! I hope it gets fixed soon!! ~sreyes27
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

if this is a functionality provided by kaspersky's browser addon, you'll have to get in contact with their support if it isn't working correctly...

if this is a functionality provided by kaspersky's browser addon, you'll have to get in contact with their support if it isn't working correctly...

Question owner

It is a Kaspersky functionality but the error is reported by Firefox. Unless the Kaspersky add-on is corrupting the profile directory or access to it. That is unlikely but it is possible. I can chase that rabbit and get with Kaspersky support. It would be very helpful if you chase the rabbit within Firefox and see if it's possibly a Firefox error.

Thank you, ~sreyes27

It is a Kaspersky functionality but the error is reported by Firefox. Unless the Kaspersky add-on is corrupting the profile directory or access to it. That is unlikely but it is possible. I can chase that rabbit and get with Kaspersky support. It would be very helpful if you chase the rabbit within Firefox and see if it's possibly a Firefox error. Thank you, ~sreyes27

Question owner

I have discovered that there is a newer version of the Kaspersky Application for 2017 that I was not using as I was unaware of its existence. I have downloaded and installed the new version and I am still working on issues pertaining to the new Kaspersky Total Security for 2017. I suspect it will resolve my issues. I still need to contact their Support Personnel.

Thank you for your assistance. It is appreciated. ~sreyes27

I have discovered that there is a newer version of the Kaspersky Application for 2017 that I was not using as I was unaware of its existence. I have downloaded and installed the new version and I am still working on issues pertaining to the new Kaspersky Total Security for 2017. I suspect it will resolve my issues. I still need to contact their Support Personnel. Thank you for your assistance. It is appreciated. ~sreyes27