netflix will open but when I click to open a movie, the loading circle rotated forever; the movie wont play. why is this happening?
Netflix worked fine for years but since current version of Firefox the problem started. I have a feeling that that the Add-on Primetime Content Decryption Module by Adobe is the problem.
Additional System Details
- Adobe PDF Plug-In For Firefox and Netscape 11.0.10
- CANON iMAGE GATEWAY Album Plugin Utility Module
- Citrix Online App Detector Plugin
- Google Update
- Hypercosm 3D Player Plugin
- Next Generation Java Plug-in 11.101.2 for Mozilla browsers
- LastPass Plugin
- Nitro PDF plugin for Firefox and Chrome
- Shockwave Flash 22.0 r0
- Shockwave Flash 11.6 r602
- Adobe Shockwave for Director Netscape plug-in, version 184.108.40.206
- VLC media player Web Plugin
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0
Your System Details shows;
Shockwave Flash 22.0 r0
Shockwave Flash 11.6 r602
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 220.127.116.11 Flash Player (Linux) Version 18.104.22.1682
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
hi efroim, have you set browser to update automatically in the firefox menu ≡ > options > advanced > update panel and what security software are you using on your system?
If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported here:
Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites