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netflix will open but when I click to open a movie, the loading circle rotated forever; the movie wont play. why is this happening?

Posted

Netflix worked fine for years but since current version of Firefox the problem started. I have a feeling that that the Add-on Primetime Content Decryption Module by Adobe is the problem.

http://techdows.com/2015/04/how-to-uninstall-or-remove-adobe-primetime-decryption-module-plugin-from-firefox-38.html

Netflix worked fine for years but since current version of Firefox the problem started. I have a feeling that that the Add-on Primetime Content Decryption Module by Adobe is the problem. http://techdows.com/2015/04/how-to-uninstall-or-remove-adobe-primetime-decryption-module-plugin-from-firefox-38.html

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • Hypercosm 3D Player Plugin
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • LastPass Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 22.0 r0
  • Shockwave Flash 11.6 r602
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.50428.0
  • VLC media player Web Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58977 answers

Your System Details shows;

Installed Plug-ins

Shockwave Flash 22.0 r0 Shockwave Flash 11.6 r602
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Your System Details shows; Installed Plug-ins Shockwave Flash 22.0 r0 Shockwave Flash 11.6 r602 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 22.0.0.209''' Flash Player (Linux) '''Version 11.2.202.632''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. --------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

hi efroim, have you set browser to update automatically in the firefox menu ≡ > options > advanced > update panel and what security software are you using on your system?

hi efroim, have you set browser to update automatically in the firefox ''menu ≡ > options > advanced > update'' panel and what security software are you using on your system?
AliceWyman
  • Moderator
240 solutions 2593 answers

If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported here:

Bug 1300633 - Users report Netflix stopped working after Firefox 48 as CDM won't get installed See Bugzilla etiquette before commenting in bug reports.

Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites

If you already have Firefox set to update automatically, then the problem could be that your security software is ''intercepting the HTTPS request to download'' the needed components from Mozilla's servers, as reported here: [https://bugzilla.mozilla.org/show_bug.cgi?id=1300633 Bug 1300633] - Users report Netflix stopped working after Firefox 48 as CDM won't get installed <sub> See [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla etiquette] before commenting in bug reports.<sub> Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]