Recent answers to netflix will open but when I click to open a movie, the loading circle rotated forever; the movie wont play. why is this happening?https://support.mozilla.org/en-US/questions/11365792016-09-05T22:09:58-07:00If you already have Firefox set to update automatically, then the problem could be that your securit2016-09-05T22:09:58-07:00AliceWymanhttps://support.mozilla.org/en-US/questions/1136579#answer-913803<p>If you already have Firefox set to update automatically, then the problem could be that your security software is <em>intercepting the HTTPS request to download</em> the needed components from Mozilla's servers, as reported here:
</p><p><a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1300633" rel="nofollow">Bug 1300633</a> - Users report Netflix stopped working after Firefox 48 as CDM won't get installed
<sub> See <a href="https://bugzilla.mozilla.org/page.cgi?id=etiquette.html" rel="nofollow">Bugzilla etiquette</a> before commenting in bug reports.<sub>
</sub></sub></p><p>Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article:
<a href="/en-US/kb/error-codes-secure-websites" rel="nofollow">How to troubleshoot security error codes on secure websites</a>
</p>hi efroim, have you set browser to update automatically in the firefox menu ≡ > options > adva2016-09-05T18:01:01-07:00philipphttps://support.mozilla.org/en-US/questions/1136579#answer-913778<p>hi efroim, have you set browser to update automatically in the firefox <em>menu ≡ &gt; options &gt; advanced &gt; update</em> panel and what security software are you using on your system?
</p>Your System Details shows;
Installed Plug-ins
Shockwave Flash 22.0 r0
Shockwave Flash 11.6 r602
Havi2016-08-27T14:34:23-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1136579#answer-910791<p>Your System Details shows;
</p><p>Installed Plug-ins
</p><p>Shockwave Flash 22.0 r0
Shockwave Flash 11.6 r602
<br>Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
</p><p>Flash: Grab the uninstaller from here:
<strong><a href="http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html" rel="nofollow">Uninstall Flash Player | Windows</a></strong>
<strong><a href="http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html" rel="nofollow">Uninstall Flash Player | Mac</a></strong>
</p><p>Then reinstall the latest version.
</p><p><strong>Note: Windows users</strong> should download the <strong>active_x</strong> for <em>Internet Explorer.</em>
<strong>and</strong> the <strong>plugin</strong> for <em>Plugin-based browsers</em> (like Firefox).
</p><p><strong>Note: Windows 8 and Windows 10</strong> have built-in flash players and Adobe
will cause a conflict. Install the <strong>plugin only.</strong> Not the <strong>active_x.</strong>
</p><p>Flash Player <strong>Version: 22.0.0.209</strong>
Flash Player (Linux) <strong>Version 11.2.202.632</strong>
</p><p><a href="https://get.adobe.com/flashplayer/" rel="nofollow">https://get.adobe.com/flashplayer/</a>
Direct link scans current system and browser
<strong>Note: Other software</strong> is offered in the download.
</p><p><a href="https://get.adobe.com/flashplayer/otherversions/" rel="nofollow">https://get.adobe.com/flashplayer/otherversions/</a>
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
<strong>Note: Other software</strong> is offered in the download.
</p>
<hr>
<p>See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>