Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have been having problems with Yahoo mail since the last two Firefox updates - what can I do or is there a problem with Yahoo?

more options

I have been having problems with Yahoo mail since the last two Firefox updates - what can I do or is there a problem with Yahoo?

Often difficulty in logging in - yesterday for sometime I had the incoming mail list in front of me but was unable to read any of the individual e-mails, and this evening I got logged in ok, but have been unable to compose or reply to anything.

I have been having problems with Yahoo mail since the last two Firefox updates - what can I do or is there a problem with Yahoo? Often difficulty in logging in - yesterday for sometime I had the incoming mail list in front of me but was unable to read any of the individual e-mails, and this evening I got logged in ok, but have been unable to compose or reply to anything.

Chosen solution

One thing that occurs from time to time is Yahoo moving you to a new server. If you use an old bookmark to access your mail, or saved Yahoo mail as your home page, the redirect may not work correctly. Try getting to your mailbox using either the Yahoo home page, your My Yahoo page, or if it's AT&T email, the AT&T Yahoo home page.

Read this answer in context 👍 1

All Replies (3)

more options

The last two updates probably gave your laptop or desktop a virus.

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

Chosen Solution

One thing that occurs from time to time is Yahoo moving you to a new server. If you use an old bookmark to access your mail, or saved Yahoo mail as your home page, the redirect may not work correctly. Try getting to your mailbox using either the Yahoo home page, your My Yahoo page, or if it's AT&T email, the AT&T Yahoo home page.