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Firefox opens to Universal Search page instead of Homepage, resetting to default only works till next time I open Firefox. How can I fix this?

Posted

I had to reset my PC due to a Windows problem and after I reloaded Firefox and Nightly, I found that both were opening the start page to Universal Search instead of the Firefox or Nightly Homepage. I reset the options section for default Homepage but it changes back to Universal Search every time I close and reopen Firefox. Suggested troubleshooting hints haven't been useful.

I had to reset my PC due to a Windows problem and after I reloaded Firefox and Nightly, I found that both were opening the start page to Universal Search instead of the Firefox or Nightly Homepage. I reset the options section for default Homepage but it changes back to Universal Search every time I close and reopen Firefox. Suggested troubleshooting hints haven't been useful.

Chosen solution

the-edmeister said

How about getting rid of this extension? Universal Search 1.0.8 (universal-search@mozilla.com) https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

The actual extension causing the problem was Activity Stream and disabling it solved the issue.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • iTunes Detector Plug-in

Application

  • Firefox 49.0b5
  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0/WINNT/en-US/

Extensions

  • Activity Stream 1.1.2 (@activity-streams)
  • AdBlocker Ultimate 2.23 (adblockultimate@adblockultimate.net)
  • Beyond Australis 1.4.6 (thefoxonlybetter@quicksaver)
  • Firefox Hello Beta 1.5.0 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • No More 404s 1.5.5 (wayback_machine@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Tab Center 1.24.0 (tabcentertest1@mozilla.com)
  • Test Pilot 0.8.5-tag-2016-08-12 (@testpilot-addon)
  • Universal Search 1.0.8 (universal-search@mozilla.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Norton Identity Safe 2016.7.0.62 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 029f1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14905.1000
  • driverDate: 3-11-2013
  • driverDate2:
  • driverVersion: 8.15.10.2702
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_1180379', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'blacklisted', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1153381', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Failed to create D3D11 device for decoder; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40233 answers

Helpful Reply

How about getting rid of this extension? Universal Search 1.0.8 (universal-search@mozilla.com)

https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

How about getting rid of this extension? '''Universal Search 1.0.8 (universal-search@mozilla.com) ''' https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Chosen Solution

the-edmeister said

How about getting rid of this extension? Universal Search 1.0.8 (universal-search@mozilla.com) https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

The actual extension causing the problem was Activity Stream and disabling it solved the issue.

''the-edmeister [[#answer-908655|said]]'' <blockquote> How about getting rid of this extension? '''Universal Search 1.0.8 (universal-search@mozilla.com) ''' https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons </blockquote> The actual extension causing the problem was Activity Stream and disabling it solved the issue.