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Youtube videos stop playing even when it is already loaded.

Posted

When I watch youtube videos the video will stop playing randomly. It is not my internet connection because I see the grey progress bar is well past where the video stopped playing. I can make it continue playing by either clicking slightly forward, or by changing the resolution. Otherwise, the video stops forever.

When I watch youtube videos the video will stop playing randomly. It is not my internet connection because I see the grey progress bar is well past where the video stopped playing. I can make it continue playing by either clicking slightly forward, or by changing the resolution. Otherwise, the video stops forever.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 22.0 r0

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Chrome Store Foxified 2.2 (Chrome-Store-Foxified@jetpack)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Gmail™ Notifier (restartless) 0.6.5 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Owl - For comfortable reading 1.3.2 (@owl-comfortable-reading-addon)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Reload Tab On Double-Click 1.2.1.1-signed.1-signed ({aede9b05-c23c-479b-a90e-9146ed62d377})
  • Stylish 2.0.6 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • uBlock Origin 1.8.4 (uBlock0@raymondhill.net)
  • Bitdefender Wallet 2.1 (bdwteffv19@bitdefender.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2: 0x0412
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 4095
  • adapterRAM2: Unknown
  • adapterSubsysID: 39783842
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 200
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.494
  • driverDate: 3-21-2016
  • driverDate2: 11-18-2015
  • driverVersion: 10.18.13.6472
  • driverVersion2: 20.19.15.4331
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.2 Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues --------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 10.1.2 Adobe PDF Plug-In For Firefox and Netscape 15.17.20050 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.

Helpful Reply

I'm still having this problem

I'm still having this problem
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

I tried it in Safe Mode, and the problem is still there.

I tried it in Safe Mode, and the problem is still there.

Helpful Reply

bump. Still having the problem.

bump. Still having the problem.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

I've called for more help.

I've called for more help.