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How to fix the lack of action cards scroll with the mouse?

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by MarekMis

MarekMis
MarekMis
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I lost the ability to move pages with the mouse. The problem occurred after installing Norton Securities - already uninstalled. Reinstalling Firefox didnot help. Norton helpdesk after 3 hours giveup. By the way the same was happened in Outlook - I cannot move e-mails from one box to another using mouse - only by function from toolbar. I use Windows 10 & Firefox 46.0.1

I lost the ability to move pages with the mouse. The problem occurred after installing Norton Securities - already uninstalled. Reinstalling Firefox didnot help. Norton helpdesk after 3 hours giveup. By the way the same was happened in Outlook - I cannot move e-mails from one box to another using mouse - only by function from toolbar. I use Windows 10 & Firefox 46.0.1

All Replies (2)

Scribe
Scribe
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

MarekMis
MarekMis Question owner
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Thank you, but it does not help anything :(