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Yahoo home page is not displayed correctly. Color and font clarity issues.

Posted

The left menu has black background with blue text. It should have a white background. Yahoo mail has font clarity problems that are sometimes fixed by refreshing the page. The default theme is used, Firefox has been uninstalled and reinstalled.

The left menu has black background with blue text. It should have a white background. Yahoo mail has font clarity problems that are sometimes fixed by refreshing the page. The default theme is used, Firefox has been uninstalled and reinstalled.

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • IE Tab plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157918 answers

Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure that you do not exceed the maximum size of 1 MB

See also:

Can you attach a screenshot? *https://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot *make sure that you do not exceed the maximum size of 1 MB See also: *https://support.mozilla.org/kb/Website+colors+are+wrong *https://support.mozilla.org/kb/Changing+fonts+and+colors

Question owner

I have finally returned to the users computer, captured screen shots of some of the issues. Also, Inserting an image into the email and then mouse out/in in the body of the email causes the image to disappear, then reappear on mouse out. in box did the same! The inbox fonts look all choppy, then perfect at times with no changes.

I have uninstalled Firefox, deleted the app data folder, reinstalled and still same problem.

Notice the home page and email imaged that are attached.

Thank You, Doug

I have finally returned to the users computer, captured screen shots of some of the issues. Also, Inserting an image into the email and then mouse out/in in the body of the email causes the image to disappear, then reappear on mouse out. in box did the same! The inbox fonts look all choppy, then perfect at times with no changes. I have uninstalled Firefox, deleted the app data folder, reinstalled and still same problem. Notice the home page and email imaged that are attached. Thank You, Doug
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I've updated graphics driver, shut off hardware acceleration, and receive the same results. The weird thing is that Chrome displays the yahoo home page correctly, as well as the yahoo mail. Firefox seems to have the graphics issues.

I've updated graphics driver, shut off hardware acceleration, and receive the same results. The weird thing is that Chrome displays the yahoo home page correctly, as well as the yahoo mail. Firefox seems to have the graphics issues.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Update your Flash Player '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 22.0.0.209''' Flash Player (Linux) '''Version 11.2.202.632''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download.