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Flash and html5 videos not playing

  • 4 replies
  • 4 have this problem
  • 1693 views
  • Last reply by Mike22

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Hi,

Both flash videos and Html5 videos don't work. Html5 freeze on the first frame while flash videos crash the flash player. If i restart my computer i can watch videos for a short time. I have tried a bunch of fixes but nothing has worked.

I originally thought this was a flash problem but i don't if it is. My post on Flash support: https://forums.adobe.com/message/8723717#8723717

I am also going to put a post up on windows support in case this stems from a deeper problem. If you have any advice on isolating where this problem is occurring that would be great, just so I can ask the right people.

I'm getting really desperate for help

Thanks in advance, Michael

Chosen solution

Thanks for the suggestion Cor-el but I think I found the problem.

I uninstalled 'Logitech gaming software' and this appears to have worked. This was the last program I installed.

No idea how this could cause so many problems. I going to give it a day or too before confirming this worked.

Thanks to every one who helped I really appreciate it.

Edit: It looks like it worked!!

Read this answer in context 👍 0

All Replies (4)

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See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Hi Fred, I have tried latest graphics driver as well as older graphics drivers.

Fire fox in safe mode has same problem

Computer in safe mode does appear to allow videos to play!!

I'm not sure the problem is isolated to Firefox or flash. After the Flash Player crashes(most visible sign) I cannot start Steam or some games if steam is already running.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Chosen Solution

Thanks for the suggestion Cor-el but I think I found the problem.

I uninstalled 'Logitech gaming software' and this appears to have worked. This was the last program I installed.

No idea how this could cause so many problems. I going to give it a day or too before confirming this worked.

Thanks to every one who helped I really appreciate it.

Edit: It looks like it worked!!

Modified by Mike22