Hello ArnieB, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• Click the menu button , click Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension(maybe Norton Identity Safe ?). Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

thank you

Such a speed test usually uses the Shockwave Flash plugin. Your System Detail list doesn't include the list of installed plugins, so we can't see whether you have the Flash plugin installed.

You can find links of the latest Shockwave Flash player for Firefox on this page:

• http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.

• http://www.adobe.com/software/flash/about/

Yes. I re-installed Adobe Flash Player and that took care of my problem.