Gmail contacts will not work in Firefox. Works in Chrome. Why?
The Gmail contacts page will not display, or display only partially and not work using Firefox. It works fine using Chrome. I have a PC running Windows 7.
All Replies (2)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
If that doesn't help, try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the menu button and select Options on Windows or Preferences on Mac or Linux.
- Select the Advanced panel and then the General tab.
- Uncheck Use hardware acceleration when available.
- Restart Firefox and see if the problems persist.
If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:
If that doesn't help, delete all references to Gmail, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
Does not help. Neither suggestion or both. I want to use Firefox but may have to switch to Chrome if the problem is not solved.
Just tried Internet Explorer. Doesn't work in that either.
Google may have done that on purpose. But I can't figure out how to contact Google.