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Wrong version of addon reported by Firefox for Adobe Reader DC

Posted

Firefox plugin status for Adobe Reader listed as - vulnerable version 15.10.20056.36345

My registry has the latest version listed under the Mozilla Plugin. Reg Key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins\Adobe Reader Has version 15.010.20060

Numerous references to 20056.36345 in registry even after running AdobeAcroCleaner_DC2015.

What Key does Firefox look at when checking plugin status?

Firefox plugin status for Adobe Reader listed as - vulnerable version 15.10.20056.36345 My registry has the latest version listed under the Mozilla Plugin. Reg Key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins\Adobe Reader Has version 15.010.20060 Numerous references to 20056.36345 in registry even after running AdobeAcroCleaner_DC2015. What Key does Firefox look at when checking plugin status?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 21.0 r0

Application

  • Firefox 45.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Click to Play per-element 0.3.3 (ClickToPlayPerElement@uaSad.addons.mozilla.org)
  • EPUBReader 1.5.0.8 ({5384767E-00D9-40E9-B72F-9CC39D655D6F})
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Flash Video Downloader - YouTube HD Download [4K] 9.5.1 (artur.dubovoy@gmail.com)
  • Go Parent Folder 2.9.1.1-signed (goParentFolder@alice)
  • MailtoWebmails 2.3 (MailtoWebmails@jetpack)
  • Reddit Enhancement Suite 4.6.1 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Show Parent Folder 2.1.1-signed (showParentFolder@alice)
  • Flashblock 1.5.20 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 670
  • adapterDescription2:
  • adapterDeviceID: 0x1189
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 35421458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 670 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Phoxuponyou 51 solutions 517 answers

I think Firefox checks for version directly in the file (XPI or DLL). Is Adobe Reader DC an Extension or a Plugin?

For the first, go to about:support and see Extensions. That should tell you the ID of the add-on with the vulnerable version number. Check https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_uninstalling-manually for how to get rid of the bad version manually, if automation is not working.

For the latter, see https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_manually-uninstalling-a-plugin on how to get rid of bad versions. There's also a section on resetting the plugin database if it is acting up.

As you can see, the tl;dr is "delete or rename file(s) to repair".

I think Firefox checks for version directly in the file (XPI or DLL). Is Adobe Reader DC an Extension or a Plugin? For the first, go to '''about:support''' and see Extensions. That should tell you the ID of the add-on with the vulnerable version number. Check https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_uninstalling-manually for how to get rid of the bad version manually, if automation is not working. For the latter, see https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_manually-uninstalling-a-plugin on how to get rid of bad versions. There's also a section on resetting the plugin database if it is acting up. As you can see, the ''tl;dr'' is "delete or rename file(s) to repair".

Question owner

Thank you for the directions. They helped but did not solve. Adobe Reader DC is a plugin, about:plugins. The plugin points to a path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll Version: 15.10.20056.36345

This dll is not updated with the latest Adobe Reader DC update Version 2015.010.20060.

1. I uninstalled Adobe Reader DC 2. Searched for nppdf32.dll. Not found on PC & folder deleted. 3. Ran AdobeAcroCleaner_DC2015 4. Installed Adobe Reader DC via https://get.adobe.com/reader/ 5. Installs nppdf32.dll Version: 15.10.20056.36345

Thank you for the directions. They helped but did not solve. Adobe Reader DC is a plugin, about:plugins. The plugin points to a path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll Version: 15.10.20056.36345 This dll is not updated with the latest Adobe Reader DC update Version 2015.010.20060. 1. I uninstalled Adobe Reader DC 2. Searched for nppdf32.dll. Not found on PC & folder deleted. 3. Ran AdobeAcroCleaner_DC2015 4. Installed Adobe Reader DC via https://get.adobe.com/reader/ 5. Installs nppdf32.dll Version: 15.10.20056.36345
Phoxuponyou 51 solutions 517 answers

Sounds like a positive ID on the culprit; in this case I think you can only report the discrepancy to Adobe. If this is the DLL Firefox uses and checks, it needs to be updated so Firefox gets the correct version information.

It definitely appears you've installed the newest version correctly with no old version looming as a double in the background.

Sounds like a positive ID on the culprit; in this case I think you can only report the discrepancy to Adobe. If this is the DLL Firefox uses and checks, it needs to be updated so Firefox gets the correct version information. It definitely appears you've installed the newest version correctly with no old version looming as a double in the background.
guigs 1072 solutions 11697 answers

This was one of the threads that was mentioned to have a vulnerable flag for Adobe Reader DC, would you mind confirming if it was the continuous or Classic? 15.010.20060 is the Continuous version that is recommend to update and classic may be the version that is marked as vulnerable. I don't to suggest its a typo on the Adobe Reader release without more investigation.

EDIT: It looks like the download page does not download the latest version https://support.mozilla.org/en-US/que.../1114993#answer-857939

This was one of the threads that was mentioned to have a vulnerable flag for Adobe Reader DC, would you mind confirming if it was the continuous or Classic? 15.010.20060 is the Continuous version that is recommend to update and classic may be the version that is marked as vulnerable. I don't to suggest its a typo on the Adobe Reader release without more investigation. EDIT: It looks like the download page does not download the latest version [https://support.mozilla.org/en-US/questions/1114993#answer-857939]

Modified by guigs