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Can't view outlook e-mails in browser

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  • Last reply by pmoscate

I am running Windows 10 but using Outlook 2007. When I choose to view an e-mail with my browser Firefox starts up and continuously creates empty tabs until it fails. This does not occur with XP or Windows 7. Can this be fixed? Is there something I need to adjust? I realize that Office 2007 is old but it should still work... I am considering Thunderbird but I really love the Outlook features. Unfortunately some of them don't work on Win 10! Please advise.... Thanks and BTW I am running a fairly new PC with an I5 processor

Thanks.

I am running Windows 10 but using Outlook 2007. When I choose to view an e-mail with my browser Firefox starts up and continuously creates empty tabs until it fails. This does not occur with XP or Windows 7. Can this be fixed? Is there something I need to adjust? I realize that Office 2007 is old but it should still work... I am considering Thunderbird but I really love the Outlook features. Unfortunately some of them don't work on Win 10! Please advise.... Thanks and BTW I am running a fairly new PC with an I5 processor Thanks.

Chosen solution

When you say:

When I choose to view an e-mail with my browser Firefox starts up and continuously creates empty tabs until it fails.

Are you clicking a link in an HTML-format message, or using a feature of Outlook that it sometimes displays in the header area above a message? When I test the built-in feature in Outlook 2010, it generates an MSHTML (.mht) file in the Windows TEMP folder and that opens automatically in IE (this is on Windows 7).

Firefox can't handle .mht files without an add-on. Actually, I'm not sure it can handle them even with an add-on... which leads to this explanation:

The runaway tabs problem usually occurs when you've asked Firefox to open a kind of content it doesn't know how to handle. If you know what type it is, you might be able to undo the instruction to handle it internally on the Options page, Applications panel:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Applications. On the right side, after several moments, a table should appear showing how Firefox tries to open various kinds of downloadable items that it normally cannot handle. See whether you can find the one that is causing this problem and change it away from Firefox to either Ask me or another application.

If you can't track it down, there's a more drastic remedy I can describe which resets the list back to default behavior.

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Chosen Solution

When you say:

When I choose to view an e-mail with my browser Firefox starts up and continuously creates empty tabs until it fails.

Are you clicking a link in an HTML-format message, or using a feature of Outlook that it sometimes displays in the header area above a message? When I test the built-in feature in Outlook 2010, it generates an MSHTML (.mht) file in the Windows TEMP folder and that opens automatically in IE (this is on Windows 7).

Firefox can't handle .mht files without an add-on. Actually, I'm not sure it can handle them even with an add-on... which leads to this explanation:

The runaway tabs problem usually occurs when you've asked Firefox to open a kind of content it doesn't know how to handle. If you know what type it is, you might be able to undo the instruction to handle it internally on the Options page, Applications panel:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Applications. On the right side, after several moments, a table should appear showing how Firefox tries to open various kinds of downloadable items that it normally cannot handle. See whether you can find the one that is causing this problem and change it away from Firefox to either Ask me or another application.

If you can't track it down, there's a more drastic remedy I can describe which resets the list back to default behavior.

Maybe one of these extensions will fix it -- maybe you use one of these on your other Firefoxes?

No app was selected for MHT files. I put in IE and now it comes up with IE. I seem to have a problem switching default browsers on the fly so I will try with Firefox after the next reboot on Friday.

Thanks,

At least now I have a working solution to my problem. (Win 10 has lots of problems!!!)