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Certain sites dont run a script instead they download and I have to use chrome

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My smile banking wont show me a pdf statement when I click the link it downloads the script file instead. getDomesticPDFStatement

I stopped using firefox because of this same issue on a french tax site and thought Id give it another go. I'd blame the sites except the problem is solved by using chrome instead.

My smile banking wont show me a pdf statement when I click the link it downloads the script file instead. getDomesticPDFStatement I stopped using firefox because of this same issue on a french tax site and thought Id give it another go. I'd blame the sites except the problem is solved by using chrome instead.

Chosen solution

jscher2000 said

patbell101 said
Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it.

There are two scenarios I've seen:

(1) Useless file name: you click a link or button, and the site pushes a PDF to you, but the site doesn't supply a complete PDF file name so Firefox uses the name of the linked page instead. To work around this issue, rename the download with a .pdf file extension.

(2) Failure to redirect: you right-click > Save Link As on a link or button to a PDF, but what you save is not actually the PDF but instead an intermediary page. If you rename the download with a .txt file extension and view it in a text editor, it contains HTML.

Does your download fit either of those scenarios? If not, what is the content of the file?

Yes renamin the downloade file showed it to be a pdf at least the smile one

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Google Update
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 21.0 r0
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.41212.0
  • WildTangent Games App V2 Presence Detector
  • iTunes Detector Plug-in

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/WINNT/en-GB/

Extensions

  • LastPass 3.3.1 (support@lastpass.com)
  • PDF Download 3.0.0.2.1-signed ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • Skype 8.0.0.9103 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Helper 1.0.0 (dnshelp@dnshelp.com) (Inactive)
  • HP SimplePass 1.0 (firefox@bho.com) (Inactive)
  • Share Button for Pinterest 44.5 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17}) (Inactive)
  • Webroot Filtering Extension 1.2.0.31 (webrootsecure@webroot.com) (Inactive)
  • Webroot Password Manager 3.2.40 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R3 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9850
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 226a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-6-2015
  • driverDate2:
  • driverVersion: 15.201.1101.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R3 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4269 solutions 59846 answers

Helpful Reply

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 21.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version: 20.0.0.306 Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.


https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Optional offer: McAfee Security

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Optional offer: McAfee Security

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 21.0 r0 Shockwave Flash 18.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version: 20.0.0.306''' '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note:''' Optional offer: McAfee Security https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note:''' Optional offer: McAfee Security
FredMcD
  • Top 10 Contributor
4269 solutions 59846 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

On other sites, when you view a PDF, does it work normally?

If you are forced to download a PDF, try renaming the file extension to .pdf either when you are saving it or after it is saved. If you can't see the .pdf extension on the file name, set Windows to show all file extensions. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions


You have an extension named "PDF Download" (https://addons.mozilla.org/firefox/ad.../pdf-download/). Could you disable that to see whether it makes any difference in what happens with PDFs on those sites?

You can either disable that one extension on the Add-ons page, or use Fred's "Safe Mode" test, since Firefox's Safe Mode will disable all your extensions automatically.

To use the Add-on page method, call it up using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then find PDF Download on the right side and click its disable button. Firefox may say that you need to restart before the change takes effect. In that case, there will be a link to restart.

On other sites, when you view a PDF, does it work normally? If you are forced to download a PDF, try renaming the file extension to .pdf either when you are saving it or after it is saved. If you can't see the .pdf extension on the file name, set Windows to show all file extensions. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions ---- You have an extension named "PDF Download" ([https://addons.mozilla.org/firefox/addon/pdf-download/]). Could you disable that to see whether it makes any difference in what happens with PDFs on those sites? You can either disable that one extension on the Add-ons page, or use Fred's "Safe Mode" test, since Firefox's Safe Mode will disable all your extensions automatically. To use the Add-on page method, call it up using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then find PDF Download on the right side and click its disable button. Firefox may say that you need to restart before the change takes effect. In that case, there will be a link to restart.

Question owner

Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it. Its only on two sites so far but the fact that its fine on chrome makes me lean on that direction unless it can be fixed

Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it. Its only on two sites so far but the fact that its fine on chrome makes me lean on that direction unless it can be fixed
Oxylatium 71 solutions 563 answers

Which websites?

Which websites?

Question owner

the pdf statement on smile.co.uk and a pdf bank mandate on impots.gouv.fr

They were both supposed to do similar things ie access a pdf for download. I have plenty of other sites that download pdf with no problem. It was by chance that I found the french site worked with chrome and with that experience solved the problem for smile too by using chrome (or internet explorer ftm).

I had already tried the history and cache clearing with firefox safe start.

the pdf statement on smile.co.uk and a pdf bank mandate on impots.gouv.fr They were both supposed to do similar things ie access a pdf for download. I have plenty of other sites that download pdf with no problem. It was by chance that I found the french site worked with chrome and with that experience solved the problem for smile too by using chrome (or internet explorer ftm). I had already tried the history and cache clearing with firefox safe start.
Oxylatium 71 solutions 563 answers

I have access to impots.gouv.fr (as French resident), which PDF document on this website doesn't work?

I have access to impots.gouv.fr (as French resident), which PDF document on this website doesn't work?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Helpful Reply

patbell101 said

Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it.

There are two scenarios I've seen:

(1) Useless file name: you click a link or button, and the site pushes a PDF to you, but the site doesn't supply a complete PDF file name so Firefox uses the name of the linked page instead. To work around this issue, rename the download with a .pdf file extension.

(2) Failure to redirect: you right-click > Save Link As on a link or button to a PDF, but what you save is not actually the PDF but instead an intermediary page. If you rename the download with a .txt file extension and view it in a text editor, it contains HTML.

Does your download fit either of those scenarios? If not, what is the content of the file?

''patbell101 [[#answer-856057|said]]'' <blockquote> Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it.</blockquote> There are two scenarios I've seen: (1) Useless file name: you click a link or button, and the site pushes a PDF to you, but the site doesn't supply a complete PDF file name so Firefox uses the name of the linked page instead. To work around this issue, rename the download with a .pdf file extension. (2) Failure to redirect: you right-click > Save Link As on a link or button to a PDF, but what you save is not actually the PDF but instead an intermediary page. If you rename the download with a .txt file extension and view it in a text editor, it contains HTML. Does your download fit either of those scenarios? If not, what is the content of the file?

Question owner

fwiw https://cfspro.impots.gouv.fr/opale_usager/jsp/GererComptesBancaires/popUpPDFMandat.jsp works in chrome but in Firefox it now just gives a white screen

fwiw https://cfspro.impots.gouv.fr/opale_usager/jsp/GererComptesBancaires/popUpPDFMandat.jsp works in chrome but in Firefox it now just gives a white screen
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Hi patbell101, that last link leads me to a login page.

I can't help noticing the page name contains "popUp" -- is there any indication that it is being blocked by the built-in popup blocker or another blocker?

Hi patbell101, that last link leads me to a login page. I can't help noticing the page name contains "popUp" -- is there any indication that it is being blocked by the built-in popup blocker or another blocker?

Question owner

Well yes its a login cos thats my personal tax page. If you can login as a professional then you should be able to use that url.

But no popup blocker.
Well yes its a login cos thats my personal tax page. If you can login as a professional then you should be able to use that url. But no popup blocker.

Question owner

Oh FredMcD I don't seem to be able to get rid of Flash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21

Oh FredMcD I don't seem to be able to get rid of Flash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21

Modified by patbell101

jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers
Could you review/reply to this post: https://support.mozilla.org/questions/1114189#answer-856129
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

patbell101 said

Oh FredMcD I don't seem to be able to get rid of Fash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21

It might be in a location that the uninstaller does not check. To find the physical locations of a plugin on disk, you can use the following internal page: type or paste about:plugins in the address bar and press Enter to load it.

Then you can use Find (Ctrl+f) for npswf to find all the Flash plugins Firefox has discovered. Each plugin's information will include the full path to the plugin file.

''patbell101 [[#answer-856152|said]]'' <blockquote> Oh FredMcD I don't seem to be able to get rid of Fash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21 </blockquote> It might be in a location that the uninstaller does not check. To find the physical locations of a plugin on disk, you can use the following internal page: type or paste '''about:plugins''' in the address bar and press Enter to load it. Then you can use Find (Ctrl+f) for ''npswf'' to find all the Flash plugins Firefox has discovered. Each plugin's information will include the full path to the plugin file.

Question owner

jscher2000 I added that extension to try to solve my problem

jscher2000 I added that extension to try to solve my problem
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

patbell101 said

jscher2000 I added that extension to try to solve my problem

Did I link to the wrong reply? I wanted to see what happens if you try the renaming with .pdf and if that isn't valid with .txt.

https://support.mozilla.org/questions/1114189#answer-856129

''patbell101 [[#answer-856155|said]]'' <blockquote> jscher2000 I added that extension to try to solve my problem </blockquote> Did I link to the wrong reply? I wanted to see what happens if you try the renaming with .pdf and if that isn't valid with .txt. https://support.mozilla.org/questions/1114189#answer-856129

Question owner

jscher2000 said

patbell101 said
Oh FredMcD I don't seem to be able to get rid of Fash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21

It might be in a location that the uninstaller does not check. To find the physical locations of a plugin on disk, you can use the following internal page: type or paste about:plugins in the address bar and press Enter to load it.

Then you can use Find (Ctrl+f) for npswf to find all the Flash plugins Firefox has discovered. Each plugin's information will include the full path to the plugin file.

Its more a matter that I can't delete any of the files C:\Windows\SysWOW64\Macromed\Flash or C:\Windows\System32\Macromed\Flash where the plugin files exist

''jscher2000 [[#answer-856154|said]]'' <blockquote> ''patbell101 [[#answer-856152|said]]'' <blockquote> Oh FredMcD I don't seem to be able to get rid of Fash v 18. I cant clear C:\Windows\System32\Macromed\Flash or C:\Windows\SysWOW64\Macromed\Flash either uninstalling doesn't rid me of v18 tough it did v21 </blockquote> It might be in a location that the uninstaller does not check. To find the physical locations of a plugin on disk, you can use the following internal page: type or paste '''about:plugins''' in the address bar and press Enter to load it. Then you can use Find (Ctrl+f) for ''npswf'' to find all the Flash plugins Firefox has discovered. Each plugin's information will include the full path to the plugin file. </blockquote> Its more a matter that I can't delete any of the files C:\Windows\SysWOW64\Macromed\Flash or C:\Windows\System32\Macromed\Flash where the plugin files exist

Question owner

jscher2000 said

patbell101 said
jscher2000 I added that extension to try to solve my problem

Did I link to the wrong reply? I wanted to see what happens if you try the renaming with .pdf and if that isn't valid with .txt.

https://support.mozilla.org/questions/1114189#answer-856129

<yes <="" a="" as="" at="" does="" extension="" it="" least="" one.="" open="" p="" pdf="" pdf,="" rrenaming="" smile="" the="" with=""></yes>

''jscher2000 [[#answer-856159|said]]'' <blockquote> ''patbell101 [[#answer-856155|said]]'' <blockquote> jscher2000 I added that extension to try to solve my problem </blockquote> Did I link to the wrong reply? I wanted to see what happens if you try the renaming with .pdf and if that isn't valid with .txt. https://support.mozilla.org/questions/1114189#answer-856129 </blockquote> <yes rrenaming it with a pdf extension DOES open it as a pdf, at least the Smile one.

Question owner

jscher2000 said

Hi patbell101, that last link leads me to a login page. I can't help noticing the page name contains "popUp" -- is there any indication that it is being blocked by the built-in popup blocker or another blocker?


Well yes its a login cos thats my personal tax page. If you can login as a professional then you should be able to use that url.

But no popup blocker.

''jscher2000 [[#answer-856139|said]]'' <blockquote> Hi patbell101, that last link leads me to a login page. I can't help noticing the page name contains "popUp" -- is there any indication that it is being blocked by the built-in popup blocker or another blocker? </blockquote> Well yes its a login cos thats my personal tax page. If you can login as a professional then you should be able to use that url. But no popup blocker.

Chosen Solution

jscher2000 said

patbell101 said
Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it.

There are two scenarios I've seen:

(1) Useless file name: you click a link or button, and the site pushes a PDF to you, but the site doesn't supply a complete PDF file name so Firefox uses the name of the linked page instead. To work around this issue, rename the download with a .pdf file extension.

(2) Failure to redirect: you right-click > Save Link As on a link or button to a PDF, but what you save is not actually the PDF but instead an intermediary page. If you rename the download with a .txt file extension and view it in a text editor, it contains HTML.

Does your download fit either of those scenarios? If not, what is the content of the file?

Yes renamin the downloade file showed it to be a pdf at least the smile one

''jscher2000 [[#answer-856129|said]]'' <blockquote> ''patbell101 [[#answer-856057|said]]'' <blockquote> Its not the pdf downloading thats the problem. Its a script and it downloads the script rather than running it.</blockquote> There are two scenarios I've seen: (1) Useless file name: you click a link or button, and the site pushes a PDF to you, but the site doesn't supply a complete PDF file name so Firefox uses the name of the linked page instead. To work around this issue, rename the download with a .pdf file extension. (2) Failure to redirect: you right-click > Save Link As on a link or button to a PDF, but what you save is not actually the PDF but instead an intermediary page. If you rename the download with a .txt file extension and view it in a text editor, it contains HTML. Does your download fit either of those scenarios? If not, what is the content of the file? </blockquote> Yes renamin the downloade file showed it to be a pdf at least the smile one