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Does not process Credit Card payments

Posted

My Firefox has suddenly stopped processing my debit card payments to Tesco online. I have cleared cookies, history and everything I can but still the same. I fill in the card details and the site asks me to wait to get authorisation but nothing happens. I can do the transaction quite ok on Microsoft Edge.

My Firefox has suddenly stopped processing my debit card payments to Tesco online. I have cleared cookies, history and everything I can but still the same. I fill in the card details and the site asks me to wait to get authorisation but nothing happens. I can do the transaction quite ok on Microsoft Edge.

Additional System Details

Installed Plug-ins

  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 20.0 r0
  • Skype Web Plugin 7.5.0.123
  • iTunes Detector Plug-in

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/WINNT/en-US/

Extensions

  • Auto Opt-out for Flash 1.0.4 (@mcafee-optout)
  • Avira Browser Safety 1.7.7.483 (abs@avira.com)
  • Ghostery 6.0.2 (firefox@ghostery.com)
  • Privacy Badger 1.0.6 (jid1-MnnxcxisBPnSXQ-eff@jetpack)
  • Search Image By Image 0.3.0 (@search-image-by-image)
  • Skype 8.0.0.9103 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 08351025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers

If you use extensions ("3-bar" menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you use extensions ("3-bar" menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not block content. There is security software that can interfere with loading content, so check that as well. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
gfieldsr 0 solutions 8 answers

Hello, I am personally having the same issues that other have reported concerning the inability to process payments while in the Firefox browser. In fact, we have had to put a Notice of issues on our website to forewarn our clients of potential problems trying to make payments in Firefox. We use two basic payment gateways, PayPal and Square. The PayPal gateway offers no issues. However, no one trying to make a payment using our Square payment gateway (including ourselves) are able to complete the transaction.

This is NOT an issue when one (again, us included) uses any other browser, i. e. Internet Explorer, Chrome, or Opera. The error we receive is the same as the error other receive. You can see screen shot of error by following this link:

http://www.screencast.com/users/QualityDJStreaming/folders/Jing/media/ba4922c2-2a4b-41c2-bde4-3f976d62b476

Hello, I am personally having the same issues that other have reported concerning the inability to process payments while in the Firefox browser. In fact, we have had to put a Notice of issues on our website to forewarn our clients of potential problems trying to make payments in Firefox. We use two basic payment gateways, PayPal and Square. The PayPal gateway offers no issues. However, no one trying to make a payment using our Square payment gateway (including ourselves) are able to complete the transaction. This is NOT an issue when one (again, us included) uses any other browser, i. e. Internet Explorer, Chrome, or Opera. The error we receive is the same as the error other receive. You can see screen shot of error by following this link: http://www.screencast.com/users/QualityDJStreaming/folders/Jing/media/ba4922c2-2a4b-41c2-bde4-3f976d62b476
James
  • Top 25 Contributor
  • Moderator
1600 solutions 11315 answers

You have your own thread at /questions/1135238

Also this old thread will be auto archived in a month. So locking as the OP has not come back.

You have your own thread at [/questions/1135238] Also this old thread will be auto archived in a month. So locking as the OP has not come back.