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Help! Flash-Player keeps crashing and I can't figuring out why it keeps crashing

  • 8 replies
  • 2 have this problem
  • 44 views
  • Last reply by Teagan

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I had my hard drive replaced a several days ago and everything was fine, but for the last two days Flash Player keeps crashing. I am able to view / watch some videos (i.e. on facebook, youtube, ) ..firefox is up to date, and i am using windows 10 ...i'm at a lost why it keeps crashing ?????

Modified by Teagan

Chosen solution

This request / question for help can be closed.

Seeing as Firefox wasn't replying back to my request for help after 4 - 5 days I figured it out myself and fixed it.
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All Replies (8)

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Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system.

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johnmwc2654 said

Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system.


Haha!! Yes of course I did! What part of "Flash Player keeps crashing" did you not understand!?

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Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry.

Modified by user1298613

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Hi, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


If that doesn't help, please see if anything here will - Adobe Flash plugin has crashed - Prevent it from happening again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

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johnmwc2654 said

Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry.

@ johnmwc2654

I understand what you are saying, and though i've never really looked or noticed but I think the "Shockwave Flash" is what "Microsoft Edge" uses by default (is built into M. Edge) ..and that's what you might be seeing.

I've uninstalled "Flash player" [Firefox (NPAPI) Vers. 20.0.0.286] several times and re-installed it, and i've also Refreshed Firefox once already and that didn't do anything. Though what's interesting is that when I look at the Plugins it's listed as "Shockwave Flash" and not Flash Player . . .so I still don't know what's wrong, and it's the first time I've had this type of problem.

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Scribe said

Hi, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
SafeMode-Fx35
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

If that doesn't help, please see if anything here will - Adobe Flash plugin has crashed - Prevent it from happening again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!


@ Scribe

I've tried "Safe Mode" and have been troubleshooting for the last 3 days ...I'm sort of at a lost, as I've never encountered this type of problem with Flash Player. I might try uninstalling Flash Player again, reboot and then try to Refresh Firefox a second time and then reinstall all the plugins again.

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HOW LONG ARE WE SUPPOSE TO WAIT FOR HELP/REPLY.. WHAT THE HELL IS THE POINT OF HAVING A FORM IF NOBODY RESPONDS !!!!!!??????

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Chosen Solution

This request / question for help can be closed.

Seeing as Firefox wasn't replying back to my request for help after 4 - 5 days I figured it out myself and fixed it.

Modified by Teagan