X
Tap here to go to the mobile version of the site.

Support Forum

Help! Flash-Player keeps crashing and I can't figuring out why it keeps crashing

Posted

I had my hard drive replaced a several days ago and everything was fine, but for the last two days Flash Player keeps crashing. I am able to view / watch some videos (i.e. on facebook, youtube, ) ..firefox is up to date, and i am using windows 10 ...i'm at a lost why it keeps crashing ?????

I had my hard drive replaced a several days ago and everything was fine, but for the last two days Flash Player keeps crashing. I am able to view / watch some videos (i.e. on facebook, youtube, ) ..firefox is up to date, and i am using windows 10 ...i'm at a lost why it keeps crashing ?????

Modified by Teagan

Chosen solution

This request / question for help can be closed.

Seeing as Firefox wasn't replying back to my request for help after 4 - 5 days I figured it out myself and fixed it.
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.71.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • Winamp Application Detector


I'M ADDING BELOW about:support

Application Basics


Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-9029cef0-48f1-4a6a-87ce-bb1312160205 Submitted: 10 minutes ago

Report ID: bp-28fb163e-bf37-404c-bf89-d667c2160205 Submitted: 3 hours ago

Report ID: bp-ae90c503-e6d8-4340-8e04-3faa22160205 Submitted: 4 hours ago

Report ID: bp-1ef24551-a10f-4360-82fa-957fe2160205 Submitted: 4 hours ago

Report ID: bp-2bd1eb76-e77d-401d-b20e-b23002160204 Submitted: 6 hours ago

Report ID: bp-d2988c76-9782-4d05-aa35-5c98c2160204 Submitted: 6 hours ago

Report ID: bp-377d57e7-fe62-498b-9fab-754ef2160204 Submitted: 6 hours ago

Report ID: bp-64857cc3-a5fe-46bf-856d-e0e502160204 Submitted: 7 hours ago

Report ID: bp-5fd4a772-77ee-42c7-bed3-d61c32160204 Submitted: 7 hours ago

Report ID: bp-5fbda944-e854-45cc-a081-741852160204 Submitted: 8 hours ago

Report ID: bp-e886524e-b15c-42f7-a3ce-bfc302160204 Submitted: 8 hours ago

Report ID: bp-a3b3a200-4437-4506-b5ad-7d2f92160204 Submitted: 16 hours ago

Report ID: bp-1c30aa94-e690-439a-89ca-d675d2160204 Submitted: 16 hours ago

Report ID: bp-d35530c3-0926-4a03-a22c-d26212160204 Submitted: 16 hours ago

Report ID: bp-5b0af58d-c3e1-4d35-b711-710642160204 Submitted: 16 hours ago

Report ID: bp-02a99c48-1cfc-44be-9b6c-68ec92160204 Submitted: 16 hours ago

Report ID: bp-424c2713-2833-4888-9117-c5b302160204 Submitted: 20 hours ago

Report ID: bp-62aa7871-5e1b-4128-b196-e866c2160204 Submitted: 20 hours ago

Report ID: bp-bc4eadca-038f-45d8-8e34-d41a72160204 Submitted: 24 hours ago

Report ID: bp-1fec0c9a-5725-4037-b4bc-567022160204 Submitted: 24 hours ago

Report ID: bp-f94904f8-ef33-41b9-b8ec-706d62160204 Submitted: 24 hours ago

Report ID: bp-cb094a8d-b846-4e03-8bc2-33c9c2160204 Submitted: 24 hours ago

Report ID: bp-7435e176-e1cf-4bfa-bb01-925bb2160204 Submitted: 1 day ago

Report ID: bp-c942d1f5-c1a3-4017-8d92-c148a2160204 Submitted: 1 day ago

Report ID: bp-7a818540-79c9-40f1-b326-faae12160204 Submitted: 1 day ago

Report ID: bp-eee340ea-3a11-438b-93c8-3569c2160204 Submitted: 1 day ago

Report ID: bp-15115a4e-11d7-4d11-b7c2-332c02160204 Submitted: 1 day ago

Report ID: bp-2b23599e-5a93-4314-b3ba-1e2c62160204 Submitted: 1 day ago

Report ID: bp-4ee11c2d-d2b8-4ec3-be1e-8d7772160204 Submitted: 1 day ago

Report ID: bp-e0200e70-2de9-4981-a1ea-7c6562160204 Submitted: 1 day ago

Report ID: bp-caf4e157-e134-455e-bfd0-525242160204 Submitted: 1 day ago

Report ID: bp-1e05f8a1-35fb-438a-8ae2-5838c2160203 Submitted: 2 days ago

Report ID: bp-e0df2c5a-fa1c-4cdc-8853-93ea72160203 Submitted: 2 days ago

Report ID: bp-5ec442d1-32ae-4dad-8ad2-870fa2160203 Submitted: 2 days ago

Report ID: bp-97b544c6-94ae-4362-80fc-b0a632160203 Submitted: 2 days ago

Report ID: bp-18c81aa7-109e-43b8-acd4-1b3ea2160203 Submitted: 2 days ago

Report ID: bp-c26fc833-42c7-44b9-9a4e-2ca782160203 Submitted: 2 days ago

All Crash Reports (including 144 pending crashes in the given time range)

Extensions


Name: Adblock Plus Version: 2.7.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Disable WebRTC Version: 1.0.11 Enabled: true ID: jid1-5Fs7iTLscUaZBgwr@jetpack

Name: Download YouTube Videos as MP4 Version: 1.8.5 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: Element Hiding Helper for Adblock Plus Version: 1.3.6 Enabled: true ID: elemhidehelper@adblockplus.org

Name: Fasterfox Version: 3.9.85.1-signed Enabled: true ID: {c36177c0-224a-11da-8cd6-0800200c9a91}

Name: Flash and Video Download Version: 1.79 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Google search link fix Version: 1.5.3 Enabled: true ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

Name: IE Tab 2 (FF 3.6+) Version: 5.12.12.1.1-signed Enabled: true ID: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Graphics


Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0106 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 5-27-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; DXVA2D3D9 crashes detected in the past Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#75) Error: GLContext is disabled due to a previous crash. (#76) Error: GLContext is disabled due to a previous crash. (#77) Error: GLContext is disabled due to a previous crash. (#78) Error: GLContext is disabled due to a previous crash. (#79) Error: GLContext is disabled due to a previous crash.

Important Modified Preferences


accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 972800 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage: https://blu175.mail.live.com/default.aspx browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 dom.apps.reset-permissions: true dom.ipc.plugins.enabled.npietab2.dll: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x0106 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 gfx.crash-guard.status.glcontext: 3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1454642643 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1454642641 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454561014 media.hardware-video-decoding.failed: false media.peerconnection.enabled: false network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1454369573 places.history.expiration.transient_current_max_pages: 104486 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1454369573 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

More Information

user1298613 5 solutions 132 answers

Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system.

Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system.

Question owner

johnmwc2654 said

Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system.


Haha!! Yes of course I did! What part of "Flash Player keeps crashing" did you not understand!?

''johnmwc2654 [[#answer-840347|said]]'' <blockquote> Have you installed Adobe Flash player, that might help. You need to install it for Firefox as a plugin, as well as for the system. </blockquote> Haha!! Yes of course I did! What part of "Flash Player keeps crashing" did you not understand!?
user1298613 5 solutions 132 answers

Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry.

Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry.

Modified by user1298613

Scribe 725 solutions 3456 answers

Hi, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


If that doesn't help, please see if anything here will - Adobe Flash plugin has crashed - Prevent it from happening again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

Hi, try Firefox Safe Mode to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ---------------------------------------------------------------------------------------- If that doesn't help, please see if anything here will - [[Adobe Flash plugin has crashed - Prevent it from happening again]]. When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

Question owner

johnmwc2654 said

Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry.

@ johnmwc2654

I understand what you are saying, and though i've never really looked or noticed but I think the "Shockwave Flash" is what "Microsoft Edge" uses by default (is built into M. Edge) ..and that's what you might be seeing.

I've uninstalled "Flash player" [Firefox (NPAPI) Vers. 20.0.0.286] several times and re-installed it, and i've also Refreshed Firefox once already and that didn't do anything. Though what's interesting is that when I look at the Plugins it's listed as "Shockwave Flash" and not Flash Player . . .so I still don't know what's wrong, and it's the first time I've had this type of problem.

''johnmwc2654 [[#answer-840428|said]]'' <blockquote> Um, sorry, I cant see it in the list to the side, you installed Shockwave Flash, which is like Flash player, and like I mentioned you have to install Adobe Flash player plugin for Firefox, which is different for the system. Sorry. </blockquote> @ johnmwc2654 I understand what you are saying, and though i've never really looked or noticed but I think the "Shockwave Flash" is what "Microsoft Edge" uses by default (is built into M. Edge) ..and that's what you might be seeing. I've uninstalled "Flash player" [Firefox (NPAPI) Vers. 20.0.0.286] several times and re-installed it, and i've also Refreshed Firefox once already and that didn't do anything. Though what's interesting is that when I look at the Plugins it's listed as "Shockwave Flash" and not Flash Player . . .so I still don't know what's wrong, and it's the first time I've had this type of problem.

Question owner

Scribe said

Hi, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
SafeMode-Fx35
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

If that doesn't help, please see if anything here will - Adobe Flash plugin has crashed - Prevent it from happening again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!


@ Scribe

I've tried "Safe Mode" and have been troubleshooting for the last 3 days ...I'm sort of at a lost, as I've never encountered this type of problem with Flash Player. I might try uninstalling Flash Player again, reboot and then try to Refresh Firefox a second time and then reinstall all the plugins again.

''Scribe [[#answer-840437|said]]'' <blockquote> Hi, try Firefox Safe Mode to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ---------------------------------------------------------------------------------------- If that doesn't help, please see if anything here will - [[Adobe Flash plugin has crashed - Prevent it from happening again]]. When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you! </blockquote> @ Scribe I've tried "Safe Mode" and have been troubleshooting for the last 3 days ...I'm sort of at a lost, as I've never encountered this type of problem with Flash Player. I might try uninstalling Flash Player again, reboot and then try to Refresh Firefox a second time and then reinstall all the plugins again.

Question owner

HOW LONG ARE WE SUPPOSE TO WAIT FOR HELP/REPLY.. WHAT THE HELL IS THE POINT OF HAVING A FORM IF NOBODY RESPONDS !!!!!!??????

HOW LONG ARE WE SUPPOSE TO WAIT FOR HELP/REPLY.. WHAT THE HELL IS THE POINT OF HAVING A FORM IF NOBODY RESPONDS !!!!!!??????

Chosen Solution

This request / question for help can be closed.

Seeing as Firefox wasn't replying back to my request for help after 4 - 5 days I figured it out myself and fixed it.
'''This request / question for help can be closed. ''' Seeing as Firefox wasn't replying back to my request for help after 4 - 5 days I figured it out myself and fixed it.

Modified by Teagan