X
Tap here to go to the mobile version of the site.

Support Forum

l've lost my data in my firefox account - what to do ? please help me all my emails lost

Posted

i format my computer aafter formaying when i tried to sync my firefox account, i found that all my passwared and username lost please help me i dont have the folder " old fierfox data " thanks a lot

i format my computer aafter formaying when i tried to sync my firefox account, i found that all my passwared and username lost please help me i dont have the folder " old fierfox data " thanks a lot

Additional System Details

Installed Plug-ins

  • Google Update
  • Hola VLC media player Web Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Octoshape embedded video plugin
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • VLC media player Web Plugin

Application

  • Firefox 43.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.4/WINNT/ar/

Extensions

  • Skype 8.0.0.9103 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 144a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedMismatchedVersion']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 6-21-2010
  • driverDate2:
  • driverVersion: 8.741.1.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedMismatchedVersion']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'blockedMismatchedVersion']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Michal Stanke
  • Moderator
182 solutions 990 answers

Hi memomohannad.

Have you used the same username and password as before the format, or did you reset the password before setting in the new installation?

Hi memomohannad. Have you used the same username and password as before the format, or did you reset the password before setting in the new installation?

Question owner

Michal Stanke said

Hi memomohannad. Have you used the same username and password as before the format, or did you reset the password before setting in the new installation?

yes the same user and pass :) all my work lost , i wonderd if there is any old databass in mozilla server , so ican recover by their suggestion

''Michal Stanke [[#answer-835225|said]]'' <blockquote> Hi memomohannad. Have you used the same username and password as before the format, or did you reset the password before setting in the new installation? </blockquote> yes the same user and pass :) all my work lost , i wonderd if there is any old databass in mozilla server , so ican recover by their suggestion
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Helpful Reply

Note that Sync isn't designed to be used as a backup device, but merely to sync data between multiple devices. It is not guaranteed that you can restore data from the Sync server in case of problems with your OS or because you otherwise lost data. Requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously. Best is always to backup your personal data locally to be sure to be able to recover from issues.

Note that Sync isn't designed to be used as a backup device, but merely to sync data between multiple devices. It is not guaranteed that you can restore data from the Sync server in case of problems with your OS or because you otherwise lost data. Requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously. Best is always to backup your personal data locally to be sure to be able to recover from issues. *https://support.mozilla.org/kb/Backing+up+your+information *http://kb.mozillazine.org/Profile_backup
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

Depending on how you formatted, Windows may have preserved some data. Can you find this folder:

C:\Windows.old\

If so, within that folder, can you see this:

C:\Windows.old\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles

If you can't get to AppData, turn on viewing of hidden files. This Microsoft article might still work in Windows 10:

http://windows.microsoft.com/en-us/windows/show-hidden-files

If you have one or more semi-randomly named folders there, that would be promising for data recovery.

Depending on how you formatted, Windows may have preserved some data. Can you find this folder: C:\Windows.old\ If so, within that folder, can you see this: C:\Windows.old\Users\''username''\AppData\Roaming\Mozilla\Firefox\Profiles If you can't get to AppData, turn on viewing of hidden files. This Microsoft article might still work in Windows 10: http://windows.microsoft.com/en-us/windows/show-hidden-files If you have one or more semi-randomly named folders there, that would be promising for data recovery.