Firefox crashes very frequently
Hi,
I am using in firefox my Windows 10 desktop and it crashes very frequently specially while sign-in. I updated security applications like Eset and Anti-malwarebytes. And I run full scan of my computer with both applications. Apart from this I updated Adobe Flash, Java and other add-ons. There are no unwanted add-ons. Also I re-installed it but I am still facing same problem.
Please help me to fix it.
All Replies (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Report ID: bp-11f4da26-bd57-456a-b486-d28632160117 Date Submitted: 17-Jan-16 8:52 PM
There is only one Report ID.
Based upon similar support threads here, Malwarebytes Anti Exploit is the most likely cause of that crash. Make sure it is up-to-date or disable it to verify that is is the cause of Firefox crashing.
Hi,
Thank your guidance but now issue changed. Whenever I try to sign-in firefox, I see some errors. Please find the attachments.
