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Firefox crashing despite creation of new profile

Posted

Firefox crashes multiple times hourly as I am working / browsing. Have tried to review other solutions already posted, including updating / disabling add-ons, reinstalling firefox, and creating a new session, followed by new profile. Seems to occur more frequently with google websites - have removed that as my homepage, but when playing pandora, it definitely goes down, as well as when using google maps. There appear to be random times on other sites where it will crash as well. I have submitted a number of crash reports, but it doesn't give me the opportunity each time - will frequently just close without giving me the crash dialogue. Help! Thanks!

Chosen solution

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 0

Additional System Details

Crash ID

bp-f699170d-9eda-4f0b-b13e-e52f22121005, bp-b8f47d74-1351-4fca-9398-927112121005, bp-b10be14e-7517-4d34-9ab5-8857d2121005, bp-1b9d4009-8df3-4dc4-8c09-5f77c2121005, bp-653504e0-9aa2-4fe9-a5c1-bab8c2121004, bp-80a2c39a-b14e-41c0-9060-9b55f2121004, bp-755ef1

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Online App Detector Plugin
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Picasa plugin
  • NPWLPG
  • ActiveTouch General Plugin Container Version 105
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Citrix ICA Client Plugin (Win32)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Skype Click to Call
5.9.0.9216
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
430080
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
65650
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0046
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2253
Driver Date
11-28-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Kadir Topal
  • Administrator
  • Moderator
22 solutions 175 answers

Hi Abhi,

can you try turning off hardware acceleration? It might be that a faulty graphics driver is causing the issues. Here is how: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration

Question owner

Thanks Kadir - I tried turning it off and it seemed stable for a couple of minutes. Then, when going into and manipulating google maps or opening another website, crashed twice again....

Kadir Topal
  • Administrator
  • Moderator
22 solutions 175 answers

Ah, okay. Were you able to send a crash report by any chance?

Question owner

Yes - a crash report was submitted. Here is the ID: bp-7a3caae8-c193-444f-8a94-6d2c72121005 Thanks

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Chosen Solution

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Question owner

Thanks so much! Painful to go through each of those, but things humming along now!