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Why connection to internet stops all of a sudden, I can ping to any website address but cannot access webpages with mozilla. I have to restart the browser..

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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Seems like reachability to any website stops with mozilla with latest update. It requires a restart of the browser to start connectivity again.

I have started using chrome for now as it is irritating that this problem happens regularly (say for eg., after 5 minutes of using mozilla after a restart.. I again have to restart it)

All Replies (3)

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What is your computer system and Firefox? You are saying Firefox connects, but then it's cut off?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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This is windows 7 enterprise running on my lenovo t440

Once I start firefox it works fine for ~5 mins and once the problem comes, if I enter a website URL, it simply keeps on saying "connecting..." and doesnt come out of that mode... if I quit firefox in that state, it opens a crash submit window... Just submitted one more complaint 3 mins back..

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.