Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot get Firefox to play "yahoo" news videos

  • 5 replies
  • 1 has this problem
  • 19 views
  • Last reply by cor-el

more options

I use Yahoo as my home page but cannot get Yahoo new videos to play. I get a message saying there's an error and to refresh my browser. I do that but still it won't play. I can play the desired video in Chrome with no problem. Any ideas?

All Replies (5)

more options

Please provide a public link to where the problem is. The videos, that is. Is this with just Yahoo? What about other websites?

more options

tlbock00 said in a private message;

Hi Fred, Here's a link I just tried for a yahoo news story and I got the error statement telling me to refresh the browser. Like I said, the video plays well on Chrome and IE. Thanks for your help. http://news.yahoo.com/video/limitless-assassination-eddie-morra-preview-202209364.html

Please make your replies here. This way others can also help.

more options

Confirmed. The clip plays in IE, but not Firefox using Flash Player. I've called the big guys to help you. Good luck.

more options

Additional; Starting Firefox in Safe Mode = still no clip.

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window