Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I attempt to download a file, it gets downloaded with incomplete filename and without file extension

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

I have been encountering a weird issue with Firefox.

When I attempt to download a file from Sales Portal, the file gets downloaded with incomplete filename and without file extension (screenshots below).

However the download happens correctly on Google Chrome.

Is this because of a bug in Firefox and is there any update/fix/patch available?

I have been encountering a weird issue with Firefox. When I attempt to download a file from Sales Portal, the file gets downloaded with incomplete filename and without file extension (screenshots below). However the download happens correctly on Google Chrome. Is this because of a bug in Firefox and is there any update/fix/patch available?

All Replies (3)

more options

What's the mime type/file extension?

First try to download it in safe mode to make sure its not an add on, then disable extensions. Diagnose Firefox issues using Troubleshoot Mode

There is an update available, version 43.

more options

guigs said

What's the mime type/file extension? First try to download it in safe mode to make sure its not an add on, then disable extensions. Diagnose Firefox issues using Troubleshoot Mode There is an update available, version 43.

The file does not have any extension :( Thanks, I'll try what you have suggested

more options

This can happen if the server isn't configured properly and sends a file name with a space in an unsupported way.

You may be able to check this with the Live Http Headers extension.

Modified by cor-el