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Why does the Jacquielawson.com website and flash animation cause a problem with the latest Firefox?

Posted

I use the jacquielawson.com site a lot to send greetings cards. With the old Firefox it worked fine. With the latest Firefox however the flash works fine for about 15-20 seconds then the screen blacks out or goes to one solid color. I have tried all the fixes for flash problems listed on Firefox help, I have refreshed Firefox and I have deleted Firefox and downloaded the latest version. I have also downloaded the latest flash player. At the moment I have to change to a different browser if I want to use jacquielawson.com. They seem to operate without any problem. I have also noticed an occasional problem with other sites but not with the consistency of this particular one. Can anyone help? Thanks, BrianP

I use the jacquielawson.com site a lot to send greetings cards. With the old Firefox it worked fine. With the latest Firefox however the flash works fine for about 15-20 seconds then the screen blacks out or goes to one solid color. I have tried all the fixes for flash problems listed on Firefox help, I have refreshed Firefox and I have deleted Firefox and downloaded the latest version. I have also downloaded the latest flash player. At the moment I have to change to a different browser if I want to use jacquielawson.com. They seem to operate without any problem. I have also noticed an occasional problem with other sites but not with the consistency of this particular one. Can anyone help? Thanks, BrianP

Chosen solution

Confirmed. Firefox not work properly, but Win IE no problem.

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Chosen Solution

Confirmed. Firefox not work properly, but Win IE no problem.

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Confirmed. Firefox not work properly, but Win IE no problem. * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Thanks Fred. I found a new graphics driver and installed it. That didn't work by itself so I then turned off hardware acceleration and that seems to have done the trick. I appreciate the help. Merry Christmas.

BrianP.

Thanks Fred. I found a new graphics driver and installed it. That didn't work by itself so I then turned off hardware acceleration and that seems to have done the trick. I appreciate the help. Merry Christmas. BrianP.
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.