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Why isn't Yahoo Mail working right in Firefox?

Posted

Since the last Firefox update, I have been experiencing issues with Yahoo Mail. I am using Windows 7 on a Toshiba Satellite laptop, and my security is provided by Kaspersky, which I just recently updated as well. At first I thought the issue was related to the Kaspersky update, but apparently not since Yahoo Mail works just fine in Internet Explorer. I do not, however, want to use Internet Explorer; I much prefer Firefox.

The problem is that when I log in to my Yahoo Mail account, the drop down menus don't work, for instance, Settings, Account, and Sign-out. Moreover, if I want to reply to an email, I have to keep clicking on "Reply" and sometimes even click "R" on the keyboard before the dialogue box opens. The same thing happens when I want to Forward an email. What's more, when I try to delete emails or empty the Spam or Trash boxes, I cannot always accomplish this by checking emails and then clicking "Delete." Sometimes I instead have to resort to checking off messages and then using 'Delete" on the keyboard. Finally, when I get ready to sign-out of Yahoo Mail, I have to click on Home, go to the Yahoo homepage, and only then will the drop-down menu work so I can log-out. One thing I have noticed is that there are no longer ads on the right-hand side in Yahoo Mail. there is only the a blank box with the word "Ad" in red letters the upper right corner, so I wonder if this absence of ads is somehow related to the issues I am experiencing. I am not tech savvy, so I would greatly appreciate if someone could address this question, and if you know what's causing the problem, tell me how to resolve it but tell me in layman's terms. :-) Thank you.

Since the last Firefox update, I have been experiencing issues with Yahoo Mail. I am using Windows 7 on a Toshiba Satellite laptop, and my security is provided by Kaspersky, which I just recently updated as well. At first I thought the issue was related to the Kaspersky update, but apparently not since Yahoo Mail works just fine in Internet Explorer. I do not, however, want to use Internet Explorer; I much prefer Firefox. The problem is that when I log in to my Yahoo Mail account, the drop down menus don't work, for instance, Settings, Account, and Sign-out. Moreover, if I want to reply to an email, I have to keep clicking on "Reply" and sometimes even click "R" on the keyboard before the dialogue box opens. The same thing happens when I want to Forward an email. What's more, when I try to delete emails or empty the Spam or Trash boxes, I cannot always accomplish this by checking emails and then clicking "Delete." Sometimes I instead have to resort to checking off messages and then using 'Delete" on the keyboard. Finally, when I get ready to sign-out of Yahoo Mail, I have to click on Home, go to the Yahoo homepage, and only then will the drop-down menu work so I can log-out. One thing I have noticed is that there are no longer ads on the right-hand side in Yahoo Mail. there is only the a blank box with the word "Ad" in red letters the upper right corner, so I wonder if this absence of ads is somehow related to the issues I am experiencing. I am not tech savvy, so I would greatly appreciate if someone could address this question, and if you know what's causing the problem, tell me how to resolve it but tell me in layman's terms. :-) Thank you.

Chosen solution

Cherokee_Woman said

how can running a program like CC Cleaner cause issues?

By removing the wrong files. Firefox can, if needed, do that on it's own.

I know you think I'm a real "dummy,"

Once upon a time, I was here asking questions. Now, I answer them. Some day, you can do the same.

I really don't know anything about settings for add-ons. Could you perhaps recommend a good site where I might learn about them?

You can ask general question here. Harder questions you can take to it's support site.

I haven't run Firefox in Safe Mode, because I don't know how, and, plus, I'm afraid that something might go awry if I even attempt it.

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

doesn't Java automatically update

Yes, but sometimes the update does not work. Or, it forget to check.

for some strange reason when I logged in to my Yahoo Mail a few minutes ago, everything was working as it should

Sometimes, the problem is a corrupt file that was overwritten. If the problem is gone, Great ! !

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
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  • 5.1.40728.0
  • Unity Player 5.0.1f1
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Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • Kaspersky Protection 4.6.2.21 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
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  • directWriteVersion: 6.2.9200.17461
  • driverDate: 7-28-2010
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3706 solutions 50997 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Helpful Reply

Thank you so much for responding. I have cleared cookies, cache, active logins, and viewing and download history. In fact, I clear them every night as a rule. I also run CC Cleaner on a regular basis. Personally, though I could be wrong, I think the problem is related to the fact that Firefox no longer supports Java Script, and based upon all of my research, Java Script is a necessity for sites to run correctly and for certain features, like drop-down menus, to work properly, as well as for ads to show, and as I mentioned before, the ads no longer show on Yahoo Mail. Nor, for that matter, do they show on my blog when I view it or on most of the sites I visit. Yet, when I accessed Add-ons and Extensions, it would not allow me to update Java Script. It says that Java Script is no longer supported, or something to that effect. I just know that I much prefer Firefox to other browsers, but this is getting really aggravating. Last night, in fact, it was worse. I could barely do anything in Yahoo Mail, and after a while I simply gave up, went to Internet Explorer, and did not have a problem at all. Ergo, the problem is definitely with Firefox. :-)

Thank you so much for responding. I have cleared cookies, cache, active logins, and viewing and download history. In fact, I clear them every night as a rule. I also run CC Cleaner on a regular basis. Personally, though I could be wrong, I think the problem is related to the fact that Firefox no longer supports Java Script, and based upon all of my research, Java Script is a necessity for sites to run correctly and for certain features, like drop-down menus, to work properly, as well as for ads to show, and as I mentioned before, the ads no longer show on Yahoo Mail. Nor, for that matter, do they show on my blog when I view it or on most of the sites I visit. Yet, when I accessed Add-ons and Extensions, it would not allow me to update Java Script. It says that Java Script is no longer supported, or something to that effect. I just know that I much prefer Firefox to other browsers, but this is getting really aggravating. Last night, in fact, it was worse. I could barely do anything in Yahoo Mail, and after a while I simply gave up, went to Internet Explorer, and did not have a problem at all. Ergo, the problem is definitely with Firefox. :-)
FredMcD
  • Top 10 Contributor
3706 solutions 50997 answers

Cherokee_Woman said

I also run CC Cleaner on a regular basis.

Using external programs on Firefox is known to cause issues. FF settings can be set up to do this on it's own.


Firefox no longer supports Java Script

Java is an external program. Javascript is built into Firefox.

the ads no longer show on Yahoo Mail

Your settings, or an add-on, could be blocking content.


Have you tried FF in Safe Mode?


http://kb.mozillazine.org/JavaScript_is_not_Java


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 65 Release date October 20, 2015 http://java.com/en/download/manual.jsp

''Cherokee_Woman [[#answer-805084|said]]'' <blockquote> I also run CC Cleaner on a regular basis. </blockquote> Using external programs on Firefox is known to cause issues. FF settings can be set up to do this on it's own. <blockquote> Firefox no longer supports Java Script </blockquote> Java is an external program. Javascript is built into Firefox. <blockquote> the ads no longer show on Yahoo Mail </blockquote> Your settings, or an add-on, could be blocking content. ----------- Have you tried FF in Safe Mode? ---------- http://kb.mozillazine.org/JavaScript_is_not_Java Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 65 Release date October 20, 2015 http://java.com/en/download/manual.jsp

Question owner

Hello Fred, and thank you for responding once again. You are very patient, and I appreciate your help.

First, since I am not especially computer proficient, how can running a program like CC Cleaner cause issues? It has been my understanding that CC Cleaner is a "good" program, and I have used it for years without problems.

Second, I know you think I'm a real "dummy," but I really don't know anything about settings for add-ons. Could you perhaps recommend a good site where I might learn about them?

Third, no, I haven't run Firefox in Safe Mode, because I don't know how, and, plus, I'm afraid that something might go awry if I even attempt it.

Fourth, doesn't Java automatically update or at least send those little "update now" messages? When I get one of those messages to update something, I do. On the other hand, Windows automatically updates, as does Kaspersky, without my having to do anything.

Finally (Are you breathing a sigh of relief? :-) ), for some strange reason when I logged in to my Yahoo Mail a few minutes ago, everything was working as it should. The drop-down menus were back, as were the ads. However, this anomaly, for want of a better word, happened a few days ago, but the next time I logged in to Yahoo Mail, nothing was working as it should. Isn't that rather strange? Why would it suddenly be all right but then, just as suddenly, be messed up again? Do you have any ideas?

Thank you again, Fred.

Hello Fred, and thank you for responding once again. You are very patient, and I appreciate your help. First, since I am not especially computer proficient, how can running a program like CC Cleaner cause issues? It has been my understanding that CC Cleaner is a "good" program, and I have used it for years without problems. Second, I know you think I'm a real "dummy," but I really don't know anything about settings for add-ons. Could you perhaps recommend a good site where I might learn about them? Third, no, I haven't run Firefox in Safe Mode, because I don't know how, and, plus, I'm afraid that something might go awry if I even attempt it. Fourth, doesn't Java automatically update or at least send those little "update now" messages? When I get one of those messages to update something, I do. On the other hand, Windows automatically updates, as does Kaspersky, without my having to do anything. Finally (Are you breathing a sigh of relief? :-) ), for some strange reason when I logged in to my Yahoo Mail a few minutes ago, everything was working as it should. The drop-down menus were back, as were the ads. However, this anomaly, for want of a better word, happened a few days ago, but the next time I logged in to Yahoo Mail, nothing was working as it should. Isn't that rather strange? Why would it suddenly be all right but then, just as suddenly, be messed up again? Do you have any ideas? Thank you again, Fred.
FredMcD
  • Top 10 Contributor
3706 solutions 50997 answers

Chosen Solution

Cherokee_Woman said

how can running a program like CC Cleaner cause issues?

By removing the wrong files. Firefox can, if needed, do that on it's own.

I know you think I'm a real "dummy,"

Once upon a time, I was here asking questions. Now, I answer them. Some day, you can do the same.

I really don't know anything about settings for add-ons. Could you perhaps recommend a good site where I might learn about them?

You can ask general question here. Harder questions you can take to it's support site.

I haven't run Firefox in Safe Mode, because I don't know how, and, plus, I'm afraid that something might go awry if I even attempt it.

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

doesn't Java automatically update

Yes, but sometimes the update does not work. Or, it forget to check.

for some strange reason when I logged in to my Yahoo Mail a few minutes ago, everything was working as it should

Sometimes, the problem is a corrupt file that was overwritten. If the problem is gone, Great ! !

''Cherokee_Woman [[#answer-805564|said]]'' <blockquote> how can running a program like CC Cleaner cause issues? </blockquote> By removing the wrong files. Firefox can, if needed, do that on it's own. <blockquote> I know you think I'm a real "dummy," </blockquote> Once upon a time, I was here asking questions. Now, I answer them. Some day, you can do the same. <blockquote> I really don't know anything about settings for add-ons. Could you perhaps recommend a good site where I might learn about them? </blockquote> You can ask general question here. Harder questions you can take to it's support site. <blockquote> I haven't run Firefox in Safe Mode, because I don't know how, and, plus, I'm afraid that something might go awry if I even attempt it. </blockquote> '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode%20Safe%20Mode Safe Mode]''' is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? <blockquote> doesn't Java automatically update </blockquote> Yes, but sometimes the update does not work. Or, it forget to check. <blockquote> for some strange reason when I logged in to my Yahoo Mail a few minutes ago, everything was working as it should </blockquote> Sometimes, the problem is a corrupt file that was overwritten. If the problem is gone, Great ! !

Question owner

Fred, I cannot thank you enough for being so patient and for taking time to respond to my questions in such detail, as well as language that a layperson like me can understand. I truly appreciate it, and I mean that sincerely.

The strange thing is that when I logged-on tonight and went to Yahoo Mail, once again everything was working as it should. You said that a "corrupt file" could have been causing the issue, and maybe that was the case, though I can't help but wonder how the file suddenly ceased causing a problem if it was corrupt. (Picture me looking befuddled. :-) )

The only thing different that happened prior to Yahoo's suddenly behaving was that I received 28 updates from Windows on Wednesday night. Could one of those updates have resolved the issue?

Then again, the next time I go to Yahoo Mail, it could be "wacky" again, but I'm not going to allow myself to consider that possibility, and instead try to think positive.

Again, Fred, I really appreciate your help. You are very knowledgeable, and I want to thank you for being so generous as to share your knowledge with me. I hope you have a nice weekend.

Fred, I cannot thank you enough for being so patient and for taking time to respond to my questions in such detail, as well as language that a layperson like me can understand. I truly appreciate it, and I mean that sincerely. The strange thing is that when I logged-on tonight and went to Yahoo Mail, once again everything was working as it should. You said that a "corrupt file" could have been causing the issue, and maybe that was the case, though I can't help but wonder how the file suddenly ceased causing a problem if it was corrupt. (Picture me looking befuddled. :-) ) The only thing different that happened prior to Yahoo's suddenly behaving was that I received 28 updates from Windows on Wednesday night. Could one of those updates have resolved the issue? Then again, the next time I go to Yahoo Mail, it could be "wacky" again, but I'm not going to allow myself to consider that possibility, and instead try to think positive. Again, Fred, I really appreciate your help. You are very knowledgeable, and I want to thank you for being so generous as to share your knowledge with me. I hope you have a nice weekend.
FredMcD
  • Top 10 Contributor
3706 solutions 50997 answers

Without looking at whatever file was causing the problem . . . . . . Good luck and safe surfing.

Without looking at whatever file was causing the problem . . . . . . Good luck and safe surfing.