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For the last 2+ weeks (approx since Oct 21, 2015) Firefox has been crashing many times. I have Windows 7 Home Premium bp-591ebc7a-1813-4cda-9d01-b64de2151110

Posted

bp-591ebc7a-1813-4cda-9d01-b64de2151110 11/9/2015 8:47 PM bp-fab5c761-7c11-491d-8408-b7baa2151106 11/6/2015 9:11 AM bp-29d1bb8c-3350-4ede-b1f0-c66372151105 11/4/2015 10:49 PM bp-aed99cd9-7e0e-41c8-b450-86a8c2151104 11/3/2015 7:37 PM bp-1d297a9b-0a93-4a67-b787-e9c0a2151101 10/31/2015 9:12 PM

That is just the last 5 that I have seen to be requested by support...this is driving me crazy. I've updated, added new security, scanned & still crashes. Please help!!! Terry

bp-591ebc7a-1813-4cda-9d01-b64de2151110 11/9/2015 8:47 PM bp-fab5c761-7c11-491d-8408-b7baa2151106 11/6/2015 9:11 AM bp-29d1bb8c-3350-4ede-b1f0-c66372151105 11/4/2015 10:49 PM bp-aed99cd9-7e0e-41c8-b450-86a8c2151104 11/3/2015 7:37 PM bp-1d297a9b-0a93-4a67-b787-e9c0a2151101 10/31/2015 9:12 PM That is just the last 5 that I have seen to be requested by support...this is driving me crazy. I've updated, added new security, scanned & still crashes. Please help!!! Terry

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Nitro PDF plugin for Firefox and Chrome
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.40728.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

LostGod 14 solutions 166 answers

First I would Attempt to see if it is not a plug-in causing this issues. The most simple way would to restart Firefox in Safe mode

Have you tried refreshing Firefox?

First I would Attempt to see if it is not a plug-in causing this issues. The most simple way would to restart Firefox in Safe mode * https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Have you tried refreshing Firefox? * https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Modified by LostGod

FredMcD
  • Top 10 Contributor
4224 solutions 58969 answers

bp-591ebc7a-1813-4cda-9d01-b64de2151110 Signature OOM | small OutOfMemory

Attention Sumo's there are 30 related bug reports Most are about OOM

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent


Disable LastPass. If the problem is still there, disable Kaspersky.

bp-591ebc7a-1813-4cda-9d01-b64de2151110 Signature OOM | small OutOfMemory Attention Sumo's there are 30 related bug reports Most are about OOM lpxpcom.dll = LastPass inproc_agent.dll = Kaspersky Inproc Agent ------------------ Disable LastPass. If the problem is still there, disable Kaspersky.