Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

For the last 2+ weeks (approx since Oct 21, 2015) Firefox has been crashing many times. I have Windows 7 Home Premium bp-591ebc7a-1813-4cda-9d01-b64de2151110

  • 2 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

bp-591ebc7a-1813-4cda-9d01-b64de2151110 11/9/2015 8:47 PM bp-fab5c761-7c11-491d-8408-b7baa2151106 11/6/2015 9:11 AM bp-29d1bb8c-3350-4ede-b1f0-c66372151105 11/4/2015 10:49 PM bp-aed99cd9-7e0e-41c8-b450-86a8c2151104 11/3/2015 7:37 PM bp-1d297a9b-0a93-4a67-b787-e9c0a2151101 10/31/2015 9:12 PM

That is just the last 5 that I have seen to be requested by support...this is driving me crazy. I've updated, added new security, scanned & still crashes. Please help!!! Terry

All Replies (2)

more options

First I would Attempt to see if it is not a plug-in causing this issues. The most simple way would to restart Firefox in Safe mode

Have you tried refreshing Firefox?

Modified by LostGod

more options

bp-591ebc7a-1813-4cda-9d01-b64de2151110 Signature OOM | small OutOfMemory

Attention Sumo's there are 30 related bug reports Most are about OOM

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent

Disable LastPass. If the problem is still there, disable Kaspersky.