Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can"t do internet banking

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I use firefox, great browser. Till a few days ago I could do internet banking. Now I can only approched internet banking. But now if i want to make a payment, firefox keep on loading the site. So I cannot make the payment while using firefox. With IE and google chrome it can. The bank support helpt me. We clean up the browser, no proxy etc etc. but it did not helpt. The second line IT personal says that there must be something with fierefox. The bank do not know about it. The bank says that if other browser is working they will do nothing more or me. I have tried with 2 computers. I have tried with oyher accounts. Nothing helpt. Pls, who have a solution??

Attached screenshots

All Replies (4)

more options

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

check this:

  • see if there are updates for your graphics drive drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also:

more options

nope, doesni slove my problem

more options

Okay, looks like the problem could be redirecting or maybe just refreshing the view.

If your Plugins are up to date, how about your Extensions? Do you use security stuff like NoScript or does your antivirus install browser protection components? A screenshot of the Extensions tab and the name of your AV solution would be fine. AV updates constantly, and so do Extensions, so they would fit the timeline.

You can find the Extension tab quickly by going to about:addons.

A quick way to test the browser without Extensions (but with Plugins intact) is to use Safe Mode:

more options

Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 18.0 r0
  2. Shockwave Flash 19.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.