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Flash crashes no matter how many times I update it.

Posted

I play games on pogo.com. Some games require flash, so every time I play a game which needs flash, I get a message that my version of flash is outdated So I update it again (same version as before) and try to play the game after restarting Firefox, but get the same "outdated" message.

I play games on pogo.com. Some games require flash, so every time I play a game which needs flash, I get a message that my version of flash is outdated So I update it again (same version as before) and try to play the game after restarting Firefox, but get the same "outdated" message.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • A component of your photo software powered by RocketLife
  • 5.1.40728.0
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • iTunes Detector Plug-in

Application

  • Firefox 42.0b5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • ColorfulTabs 28.9 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9715
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 4-29-2013
  • driverDate2:
  • driverVersion: 8.970.100.1100
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Your System Details shows no flash player.

New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Plugin-based browsers” installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


edit: fixed Flash version as it was previous and removed mention that you need to download activex version.

Your System Details shows no flash player. New Update; Flash Player '''Version 19.0.0.226<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Plugin-based browsers” installer. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------- '''[http://www.java.com/en/download/manual.jsp Java Downloads for All Operating Systems]''' Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date August 18, 2015 edit: fixed Flash version as it was previous and removed mention that you need to download activex version.

Modified by James

cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158948 answers

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

See Re-initializing the plugins database:

You can use this button to go to the current Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Try to uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions here:

You can check the version of the current Flash player here:

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases. See Re-initializing the plugins database: *https://support.mozilla.org/kb/troubleshoot-issues-with-plugins-fix-problems You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) ---- Try to uninstall the current Flash player version and (re)install the latest Flash version. See this about uninstalling Flash players: *http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Note that this will remove all installed Flash players. You can find the latest Flash player versions here: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html You can check the version of the current Flash player here: *http://www.adobe.com/software/flash/about/ *http://helpx.adobe.com/flash-player.html

Question owner

FredMcD said

Your System Details shows no flash player. New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Plugin-based browsers” installer. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Java Downloads for All Operating Systems


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


edit: fixed Flash version as it was previous and removed mention that you need to download activex version.

According to Flash, I have the most current version. I even used the Adobe installer, as suggested by them for Firefox.

I searched for a file called pluginreg.dat and couldn't find it. I have disabled Shockwave but there still is no flash plugin showing in add-ons.bold text

''FredMcD [[#answer-794640|said]]'' <blockquote> Your System Details shows no flash player. New Update; Flash Player '''Version 19.0.0.226<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Plugin-based browsers” installer. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------- '''[http://www.java.com/en/download/manual.jsp Java Downloads for All Operating Systems]''' Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date August 18, 2015 edit: fixed Flash version as it was previous and removed mention that you need to download activex version. </blockquote> According to Flash, I have the most current version. I even used the Adobe installer, as suggested by them for Firefox. I searched for a file called pluginreg.dat and couldn't find it. I have disabled Shockwave but there still is no flash plugin showing in add-ons.'''bold text'''
cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158948 answers

The pluginreg.dat file is located in the Firefox profile folder.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

You can use this button to go to the current Firefox profile folder:

The pluginreg.dat file is located in the Firefox profile folder. *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\ "AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox