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unwanted ads pop up

  • 8 replies
  • 5 have this problem
  • 623 views
  • Last reply by FredMcD

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I have malware opening new tabs and playing ads every time I use firefox browser. I have scanned with numerous virus checkers such as Vipre, Malwarebytes, Spybot. I can't find the malware causing this and it has become really intolerable. Please could I have some suggestions? Has anyone solved a similar problem?

Chosen solution

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

Read this answer in context 👍 0

All Replies (8)

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This must be an issue caused by adware. So try to find it out manually. First type '"about:plugins"' on your location bar, you will find a list of installed plugins, their purpose and location path. Check if you can find any suspicious entry and remove them. You can easily delete them by following their Path. Also check on your Windows's control panel and remove all toolbars or potentially unwanted software from there.

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Chosen Solution

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

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Hiya Sashoto and FredMcD :)

Thank you so much for your kind help. I have pasted my applications etc below. I have discovered that the problem lies with YouTube Video and Mp3 Downloader. When I disable it, all the ads stop popping up. I do need a video youtube downloader and wonder if you can recommend a free one with minimal pop ups. Again thanks, I wouldnt have discoverewd the root of this problem without your kind help.

With best wishes

JJ


Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: adblockpopups@jessehakanen.net

Name: Tor Flashproxy Badge Version: 0.2.7.1-signed Enabled: true ID: jid0-1kqApO5BUHwjBQft5BEUXHXZjCA@jetpack

Name: anonymoX Version: 2.5.2 Enabled: false ID: client@anonymox.net

Name: YouTube Video and Mp3 Downloader Version: 12.9.3 Enabled: false ID: helper@vidscrab.com

Name: YouTube Video Downloader Extension Version: 1.0.6 Enabled: false ID: {55A8EC97-6AF6-442c-877F-11C51DBD162D}

Graphics


Adapter Description: ATI Radeon HD 4800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Asynchronous Pan/Zoom: none Device ID: 0x9460 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 4-29-2013 Driver Version: 8.970.100.1100 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27021682 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D11 vs_4_1 ps_4_1) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 327680 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage: http://google.com browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x9460 gfx.driver-init.driverVersion: 8.970.100.1100 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443363938 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1432081821 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444219346 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443989041 places.history.expiration.transient_current_max_pages: 62066 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_DCP-135C.print_bgcolor: false print.printer_Brother_DCP-135C.print_bgimages: false print.printer_Brother_DCP-135C.print_colorspace: print.printer_Brother_DCP-135C.print_command: print.printer_Brother_DCP-135C.print_downloadfonts: false print.printer_Brother_DCP-135C.print_duplex: 1515870810 print.printer_Brother_DCP-135C.print_edge_bottom: 0 print.printer_Brother_DCP-135C.print_edge_left: 0 print.printer_Brother_DCP-135C.print_edge_right: 0 print.printer_Brother_DCP-135C.print_edge_top: 0 print.printer_Brother_DCP-135C.print_evenpages: true print.printer_Brother_DCP-135C.print_footercenter: print.printer_Brother_DCP-135C.print_footerleft: &PT print.printer_Brother_DCP-135C.print_footerright: &D print.printer_Brother_DCP-135C.print_headercenter: print.printer_Brother_DCP-135C.print_headerleft: &T print.printer_Brother_DCP-135C.print_headerright: &U print.printer_Brother_DCP-135C.print_in_color: true print.printer_Brother_DCP-135C.print_margin_bottom: 0.5 print.printer_Brother_DCP-135C.print_margin_left: 0.5 print.printer_Brother_DCP-135C.print_margin_right: 0.5 print.printer_Brother_DCP-135C.print_margin_top: 0.5 print.printer_Brother_DCP-135C.print_oddpages: true print.printer_Brother_DCP-135C.print_orientation: 0 print.printer_Brother_DCP-135C.print_page_delay: 50 print.printer_Brother_DCP-135C.print_paper_data: 9 print.printer_Brother_DCP-135C.print_paper_height: 11.00 print.printer_Brother_DCP-135C.print_paper_name: print.printer_Brother_DCP-135C.print_paper_size_type: 0 print.printer_Brother_DCP-135C.print_paper_size_unit: 1 print.printer_Brother_DCP-135C.print_paper_width: 8.50 print.printer_Brother_DCP-135C.print_plex_name: print.printer_Brother_DCP-135C.print_resolution: 1515870810 print.printer_Brother_DCP-135C.print_resolution_name: print.printer_Brother_DCP-135C.print_reversed: false print.printer_Brother_DCP-135C.print_scaling: 1.00 print.printer_Brother_DCP-135C.print_shrink_to_fit: true print.printer_Brother_DCP-135C.print_to_file: false print.printer_Brother_DCP-135C.print_unwriteable_margin_bottom: 0 print.printer_Brother_DCP-135C.print_unwriteable_margin_left: 0 print.printer_Brother_DCP-135C.print_unwriteable_margin_right: 0 print.printer_Brother_DCP-135C.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443901513

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


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I use several such programs. Check this out; http://www.dvdvideosoft.com/


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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I have this problem too. And it always seems to occur after a Firefox update. All of my plugins are legit (and probably necessary).

I get 3-4 adds and new Tabs when I launch Firefox and when I change web sites. We were unable to do my grandson's online work because of the time required to load the ads!

Note: I don't have this problem on Internet Explorer.

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the2ndabi Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

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I received an earlier reply from Tyler Downer. He suggested a Firefox Refresh and that seems to have worked.

He sent another comment recommending that I run malware scanners listed in the previous article.


thanks to you both,

len

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Glad to help. Safe Surfing.