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Browser very frequently freezes for a min or 2; often, turning circle gets thick, screen fades, then crashes; is this Firefox?

Posted

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a difference; I just have to wait) and finally, after maybe 30 seconds or more, it comes back to life, and I can move my cursor. Only to freeze up again. And again. And again....

2) Sometimes the twirling circle gets very thick, and then everything freezes. Also, the screen fades out. Finally, it crashes.

Is Firefox at fault? Or something else? (I'm using Windows 7, and Firefox 40.0.3.) And what can I do about it? This isn't a new problem, but it seems to be much worse lately.

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a difference; I just have to wait) and finally, after maybe 30 seconds or more, it comes back to life, and I can move my cursor. Only to freeze up again. And again. And again.... 2) Sometimes the twirling circle gets very thick, and then everything freezes. Also, the screen fades out. Finally, it crashes. Is Firefox at fault? Or something else? (I'm using Windows 7, and Firefox 40.0.3.) And what can I do about it? This isn't a new problem, but it seems to be much worse lately.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Amazon MP3 Downloader Plugin 1.0.17
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Shockwave Flash 18.0 r0
  • VLC media player Web Plugin
  • NPWLPG

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 2.4.0.1-signed (YoutubeDownloader@PeterOlayev.com)
  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • Better Flickr 0.4.2.1-signed (betterflickr@ginatrapani.org)
  • Button for Amazon 1.4.0 (AmazonHotStuff@wangtom.com)
  • CacheViewer 0.8.6.3 ({71328583-3CA7-4809-B4BA-570A85818FBB})
  • Ebay Button 1.4.0.1-signed (ebayHotStuff@wangtom.com)
  • Fasterfox 3.9.85.1-signed ({c36177c0-224a-11da-8cd6-0800200c9a91})
  • File and Folder Shortcuts 1.4.1-signed ({3bbdd952-cf6f-44a7-9d23-354a8792b598})
  • flickr original 1.0.8.1-signed (flickr@jzlabs.com)
  • Flip or Rotate Image 0.9.1-signed (jid0-AGJXXzyS0rT1UudxcYiNRjbGttc@jetpack)
  • Get eBay image 1.0.1.1-signed (getebayimage@gmail.com)
  • Google Image Search 1.15.1-signed ({73007fef-a6e0-47d3-b4e7-dfc116ed6f65})
  • Image Zoom 0.6.3.1-signed ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • My Homepage 1.2.1-signed (myhomepage_manishjain9@gmail.com)
  • New Tab Homepage 0.4.3.1-signed ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Norton Toolbar 2015.5.2.24 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Nuke Anything Enhanced 1.1.1-signed ({1ced4832-f06e-413f-aa14-9eb63ad40ace})
  • Remove Visited Link 0.3.1.1-signed (jid1-8e4xN5rmRmX62g@jetpack)
  • RightToClick 2.9.5.1-signed ({cd617375-6743-4ee8-bac4-fbf10f35729e})
  • Save Images 1.1.0.1-signed (LDSI_plashcor@gmail.com)
  • The Ultimate Free Stock Photo Search Addon 1.0.1.1-signed (stockphotofeeds@stockphotofeeds.com)
  • View on Flickriver 1.0.1-signed (flickriver.addon@flickriver.com)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • Imagus 0.9.8.23 ({00000f2a-7cde-4f20-83ed-434fcb420d71}) (Inactive)
  • Menu Wizard 2.10 (s3menu@wizard) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05741028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]