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cannot login to gmail

Posted

I cannot login to gmail since upgrading to windows 10, i can login to my gmail account from chrome and internet explorer but not firefox. I am running the latest version 40.x.x. I have tried deleting history, deleting cookies, deleting cookies-sqlite file incase it was corrupt, I have installed a fresh version of firefox after a complete uninstall and deleting all the appdata folders, my privacy setting are set to allow cookies and third party cookies and to keep them for ever. It is really frustrating now, it just keeps refreshing the screen and staying on the password entry screen. I really want to continue using firefox but i think i am going to have to go back to chrome if i can't even use gmail

I cannot login to gmail since upgrading to windows 10, i can login to my gmail account from chrome and internet explorer but not firefox. I am running the latest version 40.x.x. I have tried deleting history, deleting cookies, deleting cookies-sqlite file incase it was corrupt, I have installed a fresh version of firefox after a complete uninstall and deleting all the appdata folders, my privacy setting are set to allow cookies and third party cookies and to keep them for ever. It is really frustrating now, it just keeps refreshing the screen and staying on the password entry screen. I really want to continue using firefox but i think i am going to have to go back to chrome if i can't even use gmail

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Java Downloads for All Operating Systems

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date 8 Update 60


Note: Java has updated.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Content Blocker Extension
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Online Banking Extension
  • Virtual Keyboard
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 40.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Cryptocat 2.2.2.1-signed (cryptocat@crypto.cat)
  • Disconnect 3.15.3.1-signed (2.0@disconnect.me)
  • Disconnect Search 1.4.1.1-signed (search@disconnect.me)
  • Flash Video Downloader - YouTube HD Download [4K] 7.5.1 (artur.dubovoy@gmail.com)
  • Google™ Hangouts 0.1.5.1-signed (jid1-uqbSKwXpf2K6yl@jetpack)
  • Webutation 2.1.1.1-signed ({15fe27f3-e5ab-2d59-4c5c-dadc7945bdbd})
  • Dangerous Websites Blocker 4.5.1.379 (content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com) (Inactive)
  • DuckDuckGo Plus 0.4.6.1-signed (jid1-ZAdIEUB7XOzOJw@jetpack) (Inactive)
  • KeeFox 1.4.8.1-signed (keefox@chris.tomlinson) (Inactive)
  • NoScript 2.6.9.36 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Safe Money 4.5.1.379 (online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com) (Inactive)
  • Virtual Keyboard 4.5.1.379 (virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 950M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x139a
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 4095
  • adapterSubsysID: 091d1025
  • adapterSubsysID2: 091d1025
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-17-2015
  • driverDate2: 8-6-2015
  • driverVersion: 10.18.15.4256
  • driverVersion2: 10.18.13.5560
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Java Downloads for All Operating Systems

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date 8 Update 60


Note: Java has updated.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? -------------------- '''[http://www.java.com/en/download/manual.jsp Java Downloads for All Operating Systems]''' Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date 8 Update 60 Note: Java has updated.

Modified by FredMcD

Question owner

Many Thanks for your prompt reply and successful solution

Many Thanks for your prompt reply and successful solution
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Glad to help. Safe surfing.

Glad to help. Safe surfing.