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Flash crashes every single time after going to Windows 10. Help

Posted

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

Chosen solution

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.

Read this answer in context 13

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Version 5.41.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • LastPass Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.40728.0
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Gmail Notifier (restartless) 0.5.7.2 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • HTTPS-Everywhere 5.0.4 (https-everywhere@eff.org)
  • LastPass 3.2.16 (support@lastpass.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 2ab1103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 1-13-2015
  • driverDate2:
  • driverVersion: 8.970.100.9001
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40300 answers

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

Thanks for the help. Here are the five most recent crashes. bp-15907b37-e48f-413c-84f2-970412150814 8/14/2015 9:40 AM bp-b8e34e98-0262-4684-b964-837082150814 8/14/2015 9:40 AM bp-508e84e9-4c30-44af-9d71-291f82150814 8/14/2015 9:40 AM bp-34192cd3-4eda-4cb8-aeb1-90adf2150814 8/14/2015 9:40 AM bp-2e1121af-a6f0-4350-abf2-1cd952150814 8/14/2015 12:57 AM

Thanks for the help. Here are the five most recent crashes. bp-15907b37-e48f-413c-84f2-970412150814 8/14/2015 9:40 AM bp-b8e34e98-0262-4684-b964-837082150814 8/14/2015 9:40 AM bp-508e84e9-4c30-44af-9d71-291f82150814 8/14/2015 9:40 AM bp-34192cd3-4eda-4cb8-aeb1-90adf2150814 8/14/2015 9:40 AM bp-2e1121af-a6f0-4350-abf2-1cd952150814 8/14/2015 12:57 AM

Chosen Solution

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem. Thanks.