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Why am I getting this message box when I try to sign on to Verizon?

Posted

Please see the attached screen shot. I only get this when I sign on to Verizon to check our data usage.

Please see the attached screen shot. I only get this when I sign on to Verizon to check our data usage.
Attached screenshots

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Content Blocker Extension
  • Coupons, Inc. Coupon Printer 5.0.2.3
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • MetaStream 3 Plugin r4
  • Online Banking Extension
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • Virtual Keyboard
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Dangerous Websites Blocker 4.5.1.379 (content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com)
  • Ghostery 5.4.5.1-signed (firefox@ghostery.com)
  • Safe Money 4.5.1.379 (online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com)
  • Virtual Keyboard 4.5.1.379 (virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07501025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-23-2014
  • driverDate2:
  • driverVersion: 10.18.10.3574
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057']
  • indices: [0, 1]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Does this happen all the time? Sometimes?

When the browser looses contact with the site, or other issues, the browser will ask if you want to send the information (that had been sent) again,


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Does this happen all the time? Sometimes? When the browser looses contact with the site, or other issues, the browser will ask if you want to send the information (that had been sent) again, ------------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
jscher2000
  • Top 10 Contributor
8792 solutions 71906 answers

I think that prompt would only appear if Firefox were submitting the form to be website twice. I'm not sure whether this is a feature of how login works on that particular site, or whether the form is just really sensitive. When you click the submit button on that page, be extra careful to only single-click and not double-click the button in case it submits twice on a double-click.

I think that prompt would only appear if Firefox were submitting the form to be website twice. I'm not sure whether this is a feature of how login works on that particular site, or whether the form is just really sensitive. When you click the submit button on that page, be extra careful to only single-click and not double-click the button in case it submits twice on a double-click.