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Sound is faint on You Tube, but ads are still loud.

Posted

Sound is faint on You Tube and some other videos, but ads are still loud. The exact same You Tube video will sound loud in IE. This is an ASUS laptop with Windows 7. I have Silverlight already (just checked.)

Sound is faint on You Tube and some other videos, but ads are still loud. The exact same You Tube video will sound loud in IE. This is an ASUS laptop with Windows 7. I have Silverlight already (just checked.)

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 18621043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 10-4-2012
  • driverDate2:
  • driverVersion: 8.15.10.2869
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Let's start with this;

Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Let's start with this; Update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Updated Adobe, Flash, Java and also got updates from Windows Update (except Skype). Nothing has changed: audio from some places like You Tube and the NPR web site is faint; ads are loud. So is Writers Almanac. Maybe I am missing something in the article about graphics drivers, I don't know.

Updated Adobe, Flash, Java and also got updates from Windows Update (except Skype). Nothing has changed: audio from some places like You Tube and the NPR web site is faint; ads are loud. So is Writers Almanac. Maybe I am missing something in the article about graphics drivers, I don't know.

Modified by kj2008

cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157877 answers

Did you check the volume settings in the HTML5 media player?

See also:

Did you check the volume settings in the HTML5 media player? See also: * https://support.mozilla.org/kb/fix-common-audio-and-video-issues

Question owner

Where do I see how to do that? Sorry, I don't know what a HTML5 media player is.

Where do I see how to do that? Sorry, I don't know what a HTML5 media player is.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Run the mouse over the clip you want to watch. Does a control board show up? Look for the volume control.

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

Run the mouse over the clip you want to watch. Does a control board show up? Look for the volume control. '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus-pop-up-addon/ Adblock Plus Pop-up Addon]''' {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions. Forum; '''[https://adblockplus.org/forum/ Adblock Plus Homepage]''' {web link}

Question owner

Thanks. I've got the volume turned up on Windows itself. On the videos there's mute or un-mute, no volume control. Thanks for the links. I figured I'd deal with the ad blocking later once I can listen to music again.

Thanks. I've got the volume turned up on Windows itself. On the videos there's mute or un-mute, no volume control. Thanks for the links. I figured I'd deal with the ad blocking later once I can listen to music again.

Question owner

Does Silverlight need to be set up to always activate? It's set to ask to activate, which looks like a default here, I don't see anything asking. Or does this have nothing to do with my problem? I think Flash is set to always activate. Still having the same problem. Oddly enough, music used to work OK up until some time this year.

Does Silverlight need to be set up to always activate? It's set to ask to activate, which looks like a default here, I don't see anything asking. Or does this have nothing to do with my problem? I think Flash is set to always activate. Still having the same problem. Oddly enough, music used to work OK up until some time this year.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

Thanks. I hope someone has a fix for this.

Thanks. I hope someone has a fix for this.

Question owner

That was a nice thing to do, to see if someone else could help. Only I didn't hear from anyone. So is Firefox on my computer hopelessly messed up? If I wanted to put it back to all its original settings, could I do that without losing all the bookmarks?

That was a nice thing to do, to see if someone else could help. Only I didn't hear from anyone. So is Firefox on my computer hopelessly messed up? If I wanted to put it back to all its original settings, could I do that without losing all the bookmarks?