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Presonus Studio One will not let me play downloaded videos from unplug, message reads "The License Has Not Been Issued For this Computer", Sudio ONe Logo appear

Posted

I downloaded a video from my own myspace page using the Firefox Unplug Addon. It saved to my files, but when I try to open it, I get a message that says, "A license has not been issued for this computer". When I click "ok", it brings me to the Presonus Sudio One block asking me to purchase a license now. Actually, a license has been issued for this computer, and I understand this is an issue with Presonus customers not getting properly established with the licensing of their product. But it should not stop me from playing my own videos on my own computer.

I downloaded a video from my own myspace page using the Firefox Unplug Addon. It saved to my files, but when I try to open it, I get a message that says, "A license has not been issued for this computer". When I click "ok", it brings me to the Presonus Sudio One block asking me to purchase a license now. Actually, a license has been issued for this computer, and I understand this is an issue with Presonus customers not getting properly established with the licensing of their product. But it should not stop me from playing my own videos on my own computer.

Chosen solution

Sorry, never heard of that software before. How are Firefox users able to listen to the music that is created b that software. A specific DRM package? A specific plugin?

Like maybe Adobe Flash?

It seems that you have two Flash plugins for Firefox. Not a good idea as it can confuse Firefox. Try getting rid of the older version. Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0

Have you tried getting support via the PreSonus fora? https://forums.presonus.com/

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 17.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Version 5.41.2.0
  • 5.1.40416.0
  • Shockwave Flash 16.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Citrix Online App Detector Plugin
  • PriceMeterLiveUpdate Update
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • iTunes Detector Plug-in
  • GEPlugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • UnPlug 2.058.1-signed (unplug@compunach)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • MyWordTool 0.1 (emily@wilford.biz) (Inactive)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Yahoo! Toolbar 3.2.11.20150226051211 ({635abd67-4fe9-1b23-4f01-e679fa7484c1}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 400 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 3-23-2010
  • driverDate2:
  • driverVersion: 8.721.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1434752038
  • places.history.expiration.transient_current_max_pages: 100554
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1434752071

Misc

  • User JS: No
  • Accessibility: Yes
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40140 answers

Chosen Solution

Sorry, never heard of that software before. How are Firefox users able to listen to the music that is created b that software. A specific DRM package? A specific plugin?

Like maybe Adobe Flash?

It seems that you have two Flash plugins for Firefox. Not a good idea as it can confuse Firefox. Try getting rid of the older version. Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0

Have you tried getting support via the PreSonus fora? https://forums.presonus.com/

Sorry, never heard of that software before. How are Firefox users able to listen to the music that is created b that software. A specific DRM package? A specific plugin? Like maybe Adobe Flash? It seems that you have two Flash plugins for Firefox. Not a good idea as it can confuse Firefox. Try getting rid of the older version. Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0 Have you tried getting support via the PreSonus fora? https://forums.presonus.com/