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Flash Player not working: repeated install requests

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Today i updated flash player to 18.00160 and now it is not working in firefox 38.0.5. Tried to reinstall flash player and firefox and of course deleted folders from AppData/regedit but problem is still same. Windows 7 Firefox 38.0.5

Today i updated flash player to 18.00160 and now it is not working in firefox 38.0.5. Tried to reinstall flash player and firefox and of course deleted folders from AppData/regedit but problem is still same. Windows 7 Firefox 38.0.5

Modified by John99

Chosen solution

Problem is solved now. Thanks to this solution.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Allows digital signing with Estonian ID cards
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • DjVu Plug-In(external version 6.1.0.1492)
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Nitro PDF plugin for Firefox and Chrome
  • NPWLPG
  • Picasa plugin
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • Unity Player 4.6.1f1
  • VLC media player Web Plugin
  • WildTangent Games App V2 Presence Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

John99 971 solutions 13138 answers

It's not usually necessary to use extreme measures and uninstall FlashPlayer, but if you do it is probably best to use Adobe's own tool for that.

No doubt preaching to the converted but it is also vital to note that Firefox

  • Needs a separate and different Flash Plugin to other browsers (IE & Chrome)
  • Current Windows Releases of Firefox are 32bit software

Adobe's FlashPlayer uninstaller may be obtained from this page, which has full instructions on its use (Windows)

You will need to test and reinstall separately for each browser.

Once it is installed if it does not work first of all try in Firefox's safe mode, if that works you may need to consider in this order

  1. Troubleshoot Firefox issues using Safe Mode For instance use the Shift key as you start Firefox
    This is just to test. One thing it does is disable Hardware Acceleration.
  2. Updating your Graphics Drivers
    Upgrade your graphics drivers to use hardware acceleration and WebGL
  3. Disabling Hardware Acceleration
    Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
    (That could degrade performance)
  4. Using an older version of Flash player e.g. Extended Support Release - Flash Player 13.0.0.292
    https://www.adobe.com/products/flashplayer/distribution3.html
    (That could be a Security risk, but the ESR version should be secure although possibly not having identical features)


Further general information

It's not usually necessary to use extreme measures and uninstall FlashPlayer, but if you do it is probably best to use Adobe's own tool for that. No doubt preaching to the converted but it is also vital to note that Firefox * Needs a separate and different Flash Plugin to other browsers (IE & Chrome) * Current Windows Releases of Firefox are 32bit software Adobe's FlashPlayer uninstaller may be obtained from this page, which has full instructions on its use (Windows) * https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller You will need to test and reinstall separately for each browser. Once it is installed if it does not work first of all try in Firefox's safe mode, if that works you may need to consider in this order # [[Troubleshoot Firefox issues using Safe Mode]] For instance use the ''Shift'' key as you start Firefox <br /> This is just to test. One thing it does is disable Hardware Acceleration. # Updating your Graphics Drivers <br /> [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] # Disabling Hardware Acceleration <br />[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] <br />(That could degrade performance) # Using an older version of Flash player e.g. Extended Support Release - Flash Player 13.0.0.292 <br />https://www.adobe.com/products/flashplayer/distribution3.html <br /> (That could be a Security risk, but the ESR version should be secure although possibly not having identical features) Further general information * [[Install the Flash plugin to view videos, animations and games]] * [[Flash Plugin - Keep it up to date and troubleshoot problems]]

Question owner

Yes i did that. When i install it, everything is working well, but if i restart pc it is not working and Adobe test page cannot show me the version of flash player. But plugin is installed.

Yes i did that. When i install it, everything is working well, but if i restart pc it is not working and Adobe test page cannot show me the version of flash player. But plugin is installed.

Chosen Solution

Problem is solved now. Thanks to this solution.

'''Problem is solved now. ''' Thanks to this [https://forums.adobe.com/message/4323109#4323109 solution.]
John99 971 solutions 13138 answers

Great thanks for posting back.

Adobe's software often seems to be problematic, especially FlashPlayer, and whilst some bugs seem to remain unsolved for ever, they do have an impressive Knowledge Base full of useful information, and extensive forum posts.

I will amend the thread title

  • Was After flash player update it is not working in firefox 38.0.5
  • Now "Flash Player not working: repeated install requests "

You have probably found a less well known solution that many others will find helpful.


You found

  • How do I fix Windows permission problems with Flash Player? (Staff post https://forums.adobe.com/message/4323109#4323109 )
    How do I fix Windows permission problems with Flash Player?
    chris.campbell Adobe Employee; l 16-Jun-2015 13:45
    Occasionally users can encounter the following scenarios:
    * After installing Flash Player, everything works correctly until you reboot your computer. After rebooting, web pages ask you to install Flash Player again. This cycle continues over and over.
    * Flash Player works fine for administrator accounts, but Flash content is not available when logging in under a standard Windows account. .... Download the SubInACL Installer from Microsoft

Also congratulations for using good practice and not doing day to day browsing from a Windows OS Admin account.

Great thanks for posting back. Adobe's software often seems to be problematic, especially FlashPlayer, and whilst some bugs seem to remain unsolved for ever, they do have an impressive Knowledge Base full of useful information, and extensive forum posts. I will amend the thread title * Was ''After flash player update it is not working in firefox 38.0.5'' * Now "Flash Player not working: repeated install requests " You have probably found a less well known solution that many others will find helpful. -------- You found * How do I fix Windows permission problems with Flash Player? (Staff post [https://forums.adobe.com/message/4323109#4323109] )<blockquote>How do I fix Windows permission problems with Flash Player?<br /> chris.campbell Adobe Employee; l 16-Jun-2015 13:45 <br />Occasionally users can encounter the following scenarios:<br />* After installing Flash Player, everything works correctly until you reboot your computer. After rebooting, web pages ask you to install Flash Player again. This cycle continues over and over.<br />* Flash Player works fine for administrator accounts, but Flash content is not available when logging in under a standard Windows account. .... Download the [https://www.microsoft.com/download/details.aspx?displaylang=en&id=23510 SubInACL Installer] from Microsoft</blockquote> Also congratulations for using good practice and not doing day to day browsing from a Windows OS Admin account.