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Firefox is crashing. Reset didn't helped.

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Firefox keeps crashing EVERY day. Reset didn't helped. Happened after the new version was auto updated. Firefox twitter team is un-professional and cannot help.

All Replies (11)

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Here you go another portion of crashes: bp-ba918d09-e633-49a4-adf6-fe0aa2150614 14.06.2015 20:30 bp-f82cb0ab-b6e1-4321-835c-622fc2150614 14.06.2015 20:30 bp-946f6587-0163-4710-bf64-e7ecb2150614 14.06.2015 20:30


These ones were without hardware acceleration. It definitely started to look different, before crash it slowed down and rendered black pages: when switching tabs. Also It didn't rendered elements until I mouseover them.

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You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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One report says;

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Total Virtual Memory 4294836224

Available Virtual Memory 217870336

System Memory Use Percentage 82

Available Page File 5731897344

Available Physical Memory 2286694400

================

Another says;

Process Type plugin Shockwave Flash Version:17.0.0.188

xul.dll = Firefox

icudt52.dll = International Components for Unicode


Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

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And another ones: bp-ab6c609c-12d6-4ba9-bc67-42a4f2150623 24.06.2015 1:34 bp-580d89db-7320-4e2d-8802-ca5b62150623 24.06.2015 1:34

these ones were after: 1. Update nvidia driver to latest 2. Update Flash to latest 3. Reboot

So this is definitely Firefox bug, not a graphic or flash one.

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I had a stroke and can't be as helpful as I can. I've called the big guys to help you. Good luck.

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And another one: bp-23d4a7b6-b5f0-49c4-a103-745db2150630

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New crash: bp-225e602a-1495-490c-933b-b93352150702

I am wondering where everyone dissappeared, when I started to post the real problems?! As I told from the beggining the problem is in Firefox 38 and not the Windows/Drivers/Hard disk/mouse.

Anyone can help with this?

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It is a problem with the graphics display driver (nvwgf2um.dll; possibly d3d11 related) and running Firefox with hardware acceleration disabled should help to fix this issue. If that didn't help the I don't know what else to do apart from checking for an update of the graphics display driver or contacting NVidia for support. Also make sure you have the latest updates of all Windows components that deal with d3d.

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If you check my previous report: bp-23d4a7b6-b5f0-49c4-a103-745db2150630 it is JSON not NVIDIA, and as I said before I have updated nvidia driver. There is maxim: "If everyone near you is guilty, then the problem is not in everyone else, but in you."

Same with version 38: I have reported problems already Nvidia, JSON, GlobalMemory, FlashPlayer. May be that is the firefox who cannot handle these libs and not the modules? Why Google Chrome and Safari with SAME as you say "old Windows components" and "not updated Nvidia drivers" can work for months and Firefox not?

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Hello? Anyone? Why after I posted serious errors, everyone ignores this thread?

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