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Since my latest update last eve, flash player will not do anything.

Posted

I've followed any information I could find for trouble shooting Flash. This includes doing an un-install and a cold install of the most recent version of Flash. No video site will work. Any site that even has a video will not run the video; Includes Twitter vine and imbedded links . I'm stumped. I really don't know much and I always stop by FF online support first. I always follow any advice given there and most of the time I'm a happy camper. Doesn't take much to make me happy. Right now I'm unhappy. Any ideas would be appreciated. AND, is there a stable version of FF available? Some how I ended up getting beta updates, I assume they're a nightly release, and there seems to be some issue most of the time. Usually minor, but just enough to make me chronically aware of the updates. I restart Win7x64 at least every 24 hours due to my video work, and frequently restart FF.

I've followed any information I could find for trouble shooting Flash. This includes doing an un-install and a cold install of the most recent version of Flash. No video site will work. Any site that even has a video will not run the video; Includes Twitter vine and imbedded links . I'm stumped. I really don't know much and I always stop by FF online support first. I always follow any advice given there and most of the time I'm a happy camper. Doesn't take much to make me happy. Right now I'm unhappy. Any ideas would be appreciated. AND, is there a stable version of FF available? Some how I ended up getting beta updates, I assume they're a nightly release, and there seems to be some issue most of the time. Usually minor, but just enough to make me chronically aware of the updates. I restart Win7x64 at least every 24 hours due to my video work, and frequently restart FF.

Chosen solution

Thanx for your support. Seems that all the problems were fixed by resetting FF. Then sorting thru the extensions so eliminate anything I really don't need. I really don't know, but it seems that some of the extensions don't play well with others.

I did try your idea first, ant as my frustration level rose, the idea of resetting became more attractive. It's good to have it as a fall back fix for some of the more confusing issues.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Express View Browser Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.40416.0
  • VLC media player Web Plugin

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

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  • Antmark extensions 1.1.5.1-signed (antmark@ant.com)
  • Auto-Sort Bookmarks 2.7.1-signed (sortbookmarks@bouanto)
  • Awesome screenshot: Capture and Annotate 2.4.9.1-signed (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
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  • M Button Pack 1.0.1.1-signed (mbuttonpack@mdsy)
  • Magic Actions for YouTube™ 6.8.7.5 (jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack)
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  • NetVideoHunter 1.18.1-signed (netvideohunter@netvideohunter.com)
  • Open in Private Browsing Mode 1.1.1-signed (jid1-0FHdJAAQ7Nb73Q@jetpack)
  • OPIE 5.0.2.1-signed (OPIE@guid.customsoftwareconsult.com)
  • Pale Moon Commander 1.6.1 (commander@palemoon.org)
  • Password Exporter 1.3.1.1-signed ({B17C1C5A-04B1-11DB-9804-B622A1EF5492})
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  • tabs closebutton restored 1.0.1-signed (tabsclosebutton@nuko.org)
  • The Addon Bar (restored) 3.2.1-signed (the-addon-bar@GeekInTraining-GiT)
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  • Double-click Image Downloader 4.2.3.1-signed (jid1-xgtdawe3yyUeBQ@jetpack) (Inactive)
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  • google redirect rewrite remover 0.3.1-signed (jid1-29GIO3byutyhpw@jetpack) (Inactive)
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  • Lipikaar 0.4.2.1-signed (lipikaar@lipikaar.databyte) (Inactive)
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  • Reader 36.0.1-signed ({20068ab2-1901-4140-9f3c-81207d4dacc4}) (Inactive)
  • Redirect Bypasser 1.7 (redirectbypasser@moonlight21.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 9-15-2014
  • driverDate2:
  • driverVersion: 14.301.1001.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Sashoto Seeam 54 solutions 310 answers

Hello, the version of Firefox you are running is a beta version. It's recommended for general users to download the stable release. Which is currently Firefox 38.0.1. You can download it from: https://www.mozilla.org/en-US/firefox/new/

And if you want to continue with Firefox 39.0, you may give it a try:

  • Type about:preferences#advanced at your navigation bar. (where you type websites adress)
  • In General tab, at bottom you'll find Use hardware acceleration when available
  • Uncheck it if checked. Restart Firefox
Hello, the version of Firefox you are running is a beta version. It's recommended for general users to download the stable release. Which is currently Firefox 38.0.1. You can '''download''' it from: https://www.mozilla.org/en-US/firefox/new/ And if you want to continue with Firefox 39.0, you may give it a try: * Type '''about:preferences#advanced''' at your navigation bar. (where you type websites adress) * In '''General''' tab, at bottom you'll find ''Use hardware acceleration when available'' * Uncheck it if checked. Restart Firefox

Chosen Solution

Thanx for your support. Seems that all the problems were fixed by resetting FF. Then sorting thru the extensions so eliminate anything I really don't need. I really don't know, but it seems that some of the extensions don't play well with others.

I did try your idea first, ant as my frustration level rose, the idea of resetting became more attractive. It's good to have it as a fall back fix for some of the more confusing issues.

Thanx for your support. Seems that all the problems were fixed by resetting FF. Then sorting thru the extensions so eliminate anything I really don't need. I really don't know, but it seems that some of the extensions don't play well with others. I did try your idea first, ant as my frustration level rose, the idea of resetting became more attractive. It's good to have it as a fall back fix for some of the more confusing issues.