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I'm told my version of Firefox is outdated but About Firefox says I'm up to date

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When I go to the Mozilla Support website I'm told that Firefox 37.0.2 is out dated but when I go to About Firefox, I'm told that I'm running version 37.0.2 and that I'm up-to-date. Perplexing.

When I go to the Mozilla Support website I'm told that Firefox 37.0.2 is out dated but when I go to About Firefox, I'm told that I'm running version 37.0.2 and that I'm up-to-date. Perplexing.

Additional System Details

Installed Plug-ins

  • Amazon MP3 Downloader Plugin 1.0.17
  • Coupons Inc., Coupon Printing Plugin
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • View PDF documents within your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Plugin for Wacom tablets.
  • iPhoto6

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/Darwin/en-US/

Extensions

  • 1Password 3.9.20 (onepassword@agilebits.com)
  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Blur (Formerly DoNotTrackMe) 4.5.1334 (donottrackplus@abine.com)
  • checkCompatibility 1.3.1-signed (check-compatibility@dactyl.googlecode.com)
  • Classic Theme Restorer 1.3.1.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • DownThemAll! 2.0.18.1-signed ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Forecast Plus 0.1.3.1 (jid1-w3xH9kJhd3KJUp@jetpack)
  • Forecastfox 2.2.4 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Google Docs Viewer 1.8.9 (adonis.cuhk@gmail.com)
  • Personas Plus 1.7.3.1-signed (personas@christopher.beard)
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • Version in Add-on bar 1.0 ({3b4f74cd-55c1-4e2b-ae7b-391866074899})
  • Video DownloadHelper 5.2.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Dashlane 2.1.1.38498 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com) (Inactive)
  • Easy YouTube Video Downloader 7.0 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}) (Inactive)
  • EPUBReader 1.5.0.6 ({5384767E-00D9-40E9-B72F-9CC39D655D6F}) (Inactive)
  • Flash Block 4.20.13.1-signed ({95ab36d4-fb6f-47b0-8b8d-e5f3bd547953}) (Inactive)
  • Ghostery 5.4.5 (firefox@ghostery.com) (Inactive)
  • HTTPS-Everywhere 5.0.4 (https-everywhere@eff.org) (Inactive)
  • PDF Viewer 1.0.277.1-signed (uriloader@pdf.js) (Inactive)
  • Rapportive 1.4.0.1 (rapportive@rapportive.com) (Inactive)
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT) (Inactive)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

Helpful Reply

Yes, it is perplexing! Firefox 38.0 was released Tuesday but the update is initially trickled out to watch for major bugs, so About Firefox does not always pick it up in the first few days. This is normal. If you would like to speed up the process, you can download the full installer and run it, and it will detect your existing installation and update it.

https://www.mozilla.org/firefox/all/ (scroll down to your preferred language)

Yes, it is perplexing! Firefox 38.0 was released Tuesday but the update is initially trickled out to watch for major bugs, so About Firefox does not always pick it up in the first few days. This is normal. If you would like to speed up the process, you can download the full installer and run it, and it will detect your existing installation and update it. https://www.mozilla.org/firefox/all/ (''scroll down to your preferred language'')
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

Actually, on Mac, I think it is different than on Windows where the installer takes care of removing the earlier version. On Mac, I think you have to trash something (program file, NOT data). Please see:

Actually, on Mac, I think it is different than on Windows where the installer takes care of removing the earlier version. On Mac, I think you have to trash something (program file, NOT data). Please see: * [[Update Firefox to the latest version]] * [[How to download and install Firefox on Mac]]

Question owner

Yeah, that is what I just did trying to solve a problem with another web site. I now have FF35, FF37.0.2, & FF38 all installed. Note that installing FF38 did NOT update the 37.0.2 installation but is a separate application; I can still launch 37.0.2 or any other older version of FF I have installed (just not when a version of FF is already running since they all use the same plist).

Yeah, that is what I just did trying to solve a problem with another web site. I now have FF35, FF37.0.2, & FF38 all installed. Note that installing FF38 did NOT update the 37.0.2 installation but is a separate application; I can still launch 37.0.2 or any other older version of FF I have installed (just not when a version of FF is already running since they all use the same plist).

Question owner

jscher2000 said

Actually, on Mac, I think it is different than on Windows where the installer takes care of removing the earlier version. On Mac, I think you have to trash something (program file, NOT data). Please see:

No, I could do the updates via the About Firefox route as that is how I went from FF34.x.x to FF36.x.x to FF37.0.0 to 37.0.1 to 37.0.2; it was going from the latter to FF38.0.0 that didn't work.

BTW, I wasn't asked about the DRM setting when I launched FF38.

''jscher2000 [[#answer-727663|said]]'' <blockquote> Actually, on Mac, I think it is different than on Windows where the installer takes care of removing the earlier version. On Mac, I think you have to trash something (program file, NOT data). Please see: * [[Update Firefox to the latest version]] * [[How to download and install Firefox on Mac]] </blockquote> No, I could do the updates via the About Firefox route as that is how I went from FF34.x.x to FF36.x.x to FF37.0.0 to 37.0.1 to 37.0.2; it was going from the latter to FF38.0.0 that didn't work. BTW, I wasn't asked about the DRM setting when I launched FF38.
jscher2000
  • Top 10 Contributor
8695 solutions 71076 answers

romad said

BTW, I wasn't asked about the DRM setting when I launched FF38.

Me neither. Maybe we'll get a message the first time we encounter DRM'd media that uses that feature??

''romad [[#answer-727673|said]]'' <blockquote> BTW, I wasn't asked about the DRM setting when I launched FF38. </blockquote> Me neither. Maybe we'll get a message the first time we encounter DRM'd media that uses that feature??

Question owner

Yes, that will probably be it.

Yes, that will probably be it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Helpful Reply

Firefox 38 was pulled from release due to a stability issue. It will be released in a day or two as Firefox 38.0.1. Please continue to use Firefox 37.0.2 until that point.

As for DRM, there is not DRM support on Firefox for Mac at this time. It will come at a later point.

Firefox 38 was pulled from release due to a stability issue. It will be released in a day or two as Firefox 38.0.1. Please continue to use Firefox 37.0.2 until that point. As for DRM, there is not DRM support on Firefox for Mac at this time. It will come at a later point.