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Everyday I get "The requested URL could not be retrieved" - refresh works for a short time

Posted

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

Chosen solution

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Adobe PDF Plug-In For Firefox and Netscape
  • Bio3D Net 12.0.2.1076
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • ChemDraw Pro Plugin 12.0.2.1076
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

cor-el
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16390 solutions 147861 answers

Chosen Solution

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

You can check the connection settings. *Tools > Options > Advanced > Network : Connection > Settings *https://support.mozilla.org/kb/Options+window+-+Advanced+panel If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly. See "Firefox connection settings": *https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can

Question owner

MoniB said

The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7

Thanks - that worked - hopefully will continue to work tomorrow

''MoniB [[#question-1060427|said]]'' <blockquote> The problem started when I got back from travel about 4 days ago. I was gone for two weeks and used my tablet when on travel. Now whenever I try firefox on desktop PC, it runs very slowly and almost all websites will return the following error message: "The requested URL could not be retrieved" - I had to try half a day before I could finally get to the mozilla support page and refresh. That worked for a short time - but the next day, the same problem - so I refreshed again - worked for a short time, and then the same problem. Today - it didn't work at all - It took a half a day to get mozilla support to work again - but no other websites are currently accessible. My desktop uses Window 7 </blockquote> Thanks - that worked - hopefully will continue to work tomorrow