X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

When I open my free aol email account, I keep getting redirected to a new open tab ad for Verizon Fios. Is there a way to block this in Firefox?

Posted

I tried SuperAntiSpyware and Malwarebytes but they didn't solve the problem. AOL email is the only place I'm having this problem and it's constantly happening while I have that email open. It will open up the same new tab time after time. Screen shot jpg will not upload but it shows 3 tabs for "FiOS Custom TV" with the following address - http://campaign.verizon.com/customizetv/?CMP=BAC-CON_2015-Q2_MM-ACQ-MZ2ACQQuizP3a_0576 Help?

I tried SuperAntiSpyware and Malwarebytes but they didn't solve the problem. AOL email is the only place I'm having this problem and it's constantly happening while I have that email open. It will open up the same new tab time after time. Screen shot jpg will not upload but it shows 3 tabs for "FiOS Custom TV" with the following address - http://campaign.verizon.com/customizetv/?CMP=BAC-CON_2015-Q2_MM-ACQ-MZ2ACQQuizP3a_0576 Help?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 310
  • adapterDescription2:
  • adapterDeviceID: 0x0a66
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-3-2015
  • driverDate2:
  • driverVersion: 9.18.13.4144
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Are you saying the link opens the page you want, and the ad page? Or are you saying when the page you want opens, it changes to the ad?

What is the web link you are using to assess AOL. No Personal Info Please.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Are you saying the link opens the page you want, and the ad page? Or are you saying when the page you want opens, it changes to the ad? What is the web link you are using to assess AOL. '''No Personal Info Please.''' Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Question owner

I access my aol email through www.aol.com. When I got to my emails, another tab was automatically opening by itself and I was redirected to that newly opened tab with the page that had the Verizon Fios promotion/ad. This happened automatically and repetitively while I was trying to check my emails. (Note the multiple Verizon tabs in the screenshot attached to this inquiry)

This happened over the last 2 days while in my free aol email account. I did notice a Verizon ad at the top of my email inbox while this was happening. I never did click on or otherwise access the Verizon ad but was constantly redirected to the new page/tab while viewing my emails. I went to my aol email just now to see if this was still occurring; there is a different ad in place of the Verizon ad and I am no longer being automatically redirected to another tab/page. Don't know why it was happening when the Verizon ad was there but it's not happening now since the Verizon ad has been replaced with another ad from a different company.

Any thoughts on this?

thank you

I access my aol email through www.aol.com. When I got to my emails, another tab was automatically opening by itself and I was redirected to that newly opened tab with the page that had the Verizon Fios promotion/ad. This happened automatically and repetitively while I was trying to check my emails. (Note the multiple Verizon tabs in the screenshot attached to this inquiry) This happened over the last 2 days while in my free aol email account. I did notice a Verizon ad at the top of my email inbox while this was happening. I never did click on or otherwise access the Verizon ad but was constantly redirected to the new page/tab while viewing my emails. I went to my aol email just now to see if this was still occurring; there is a different ad in place of the Verizon ad and I am no longer being automatically redirected to another tab/page. Don't know why it was happening when the Verizon ad was there but it's not happening now since the Verizon ad has been replaced with another ad from a different company. Any thoughts on this? thank you
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Look at the ad on your page. Is there a X in the corner? It may be closable. Have you checked with their support?

Look at the ad on your page. Is there a X in the corner? It may be closable. Have you checked with their support?

Question owner

No X in the corner. I tried their support but since it's free email, no support given. Like I said though, since the Verizon ad is no longer featured at the top of my email page I'm not having the problem now. Guess I'll just grin & bear it and hope it doesn't happen again. Thanks for your replies.

No X in the corner. I tried their support but since it's free email, no support given. Like I said though, since the Verizon ad is no longer featured at the top of my email page I'm not having the problem now. Guess I'll just grin & bear it and hope it doesn't happen again. Thanks for your replies.