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Firefox Updater downloads the update, but it does not complete the update

Posted

I click the "restart firefox to update" and I'm still on the old version.

I click the "restart firefox to update" and I'm still on the old version.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

guigs 1072 solutions 11697 answers

Hi dtl131, There was a delay in the update, but the issue was fixed in version 37.0.1. Does this still happen on the release channel for you?

Hi dtl131, There was a delay in the update, but the issue was fixed in version 37.0.1. Does this still happen on the release channel for you?
FredMcD
  • Top 10 Contributor
4334 solutions 60974 answers

If you still have problems, Download Firefox Full Installer For All languages And Systems {web link}

If you still have problems, '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}

Helpful Reply

@guigs2: I don't see anything in the release notes indicating it was fixed in 37 or 37.0.1

@FredMcD: That is what I normally do, but this has been happening for a long time on this specific system (since I first installed FF on it when the laptop was new a few years ago). I'm getting tired of jumping through the extra hoop and I just want the auto-updater to work,

@guigs2: I don't see anything in the release notes indicating it was fixed in 37 or 37.0.1 @FredMcD: That is what I normally do, but this has been happening for a long time on this specific system (since I first installed FF on it when the laptop was new a few years ago). I'm getting tired of jumping through the extra hoop and I just want the auto-updater to work,

Question owner

I shouid also mention that a complete uninstall and fresh install doesn't help. I suspect something is screwed up with the user profile, but since it's my mom's system, I don't want to mess with her personal preferences/bookmarks too much.

BTW, it's currently on 36.0.4

I shouid also mention that a complete uninstall and fresh install doesn't help. I suspect something is screwed up with the user profile, but since it's my mom's system, I don't want to mess with her personal preferences/bookmarks too much. BTW, it's currently on 36.0.4
SteveInTallyFL 0 solutions 1 answers

dtl131 said

I click the "restart firefox to update" and I'm still on the old version.

You might want to be glad. There are tightened security rules that may block HTTPS links even for certificates you have already stored and exceptions you have already added.

''dtl131 [[#question-1056496|said]]'' <blockquote> I click the "restart firefox to update" and I'm still on the old version. </blockquote> You might want to be glad. There are tightened security rules that may block HTTPS links even for certificates you have already stored and exceptions you have already added.
FredMcD
  • Top 10 Contributor
4334 solutions 60974 answers

As a test, create a blank new user profile. Do not change it, but use it. Are you still having problems?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Windows: 32-bit C:\Program Files\Mozilla Firefox\firefox.exe -p 64-bit C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p Mac: Navigate to /Applications/Utilities. Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p Linux: In Terminal run: firefox –P For users who have one or more builds from mozilla.org this will not work. It would be best to have the full path so if you had placed the untared contents in a folder in /home it would be /home/<username>/foldername/firefox/firefox –P An easy way would be not to do it in a terminal but in say a launcher since you have to point it to the firefox script in Firefox folder you can then add –P on end. You can also have the exact "profilename" after the -P so Firefox will start with that Profile.

As a test, create a blank new user profile. Do not change it, but use it. Are you still having problems? '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''Windows: 32-bit''' C:\Program Files\Mozilla Firefox\firefox.exe -p '''64-bit''' C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p '''Mac:''' Navigate to '''/Applications/Utilities.''' Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p '''Linux:''' In '''Terminal''' run: firefox –P For users who have one or more builds from mozilla.org this will not work. It would be best to have the full path so if you had placed the untared contents in a folder in /home it would be /home/<username>/foldername/firefox/firefox –P An easy way would be not to do it in a terminal but in say a launcher since you have to point it to the firefox script in Firefox folder you can then add –P on end. You can also have the exact "profilename" after the -P so Firefox will start with that Profile.
guigs 1072 solutions 11697 answers
  • a new profile will not affect your mom's profile :)
*a new profile will not affect your mom's profile :)