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every time that i click somewhere "ads by name" pop up!PLZ help me . i done everything and still ads everywhere.

Posted

i downloaded like every anti - malware/adware/spyware and none of this found the problem. they are all saying that my pc is ok! i also used avg and bitdefender antivirus. i found that "ads by name" is my problem and that is very bad and that i have to delete it by control panel/uninstall programms but i can't find it there. firefox is full by ads and pop ups in about 3 seconds(2-3 ads and pop ups in every click i make) i hope you know something more looking forward your answer thank you in advance P.S. please,excuse my english

i downloaded like every anti - malware/adware/spyware and none of this found the problem. they are all saying that my pc is ok! i also used avg and bitdefender antivirus. i found that "ads by name" is my problem and that is very bad and that i have to delete it by control panel/uninstall programms but i can't find it there. firefox is full by ads and pop ups in about 3 seconds(2-3 ads and pop ups in every click i make) i hope you know something more looking forward your answer thank you in advance P.S. please,excuse my english

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nexon Game Controller
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • Unity Player 4.2.2f1
  • VLC media player Web Plugin 2.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

These unwanted ads are injected into web pages where they don't usually appear? The most likely culprit is a bad add-on.

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?

These unwanted ads are injected into web pages where they don't usually appear? The most likely culprit is a bad add-on. Here's my suggested procedure for tracking down and cleaning up bad add-ons and other ad injectors. I know it seems long, but it's not that bad. (1) Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here. (2) Open Firefox's '''Add-ons page''' using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate". In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement? (3) You can search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case. Success?
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Also, could you check whether Firefox has a non-standard connection setting? You can do that here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings. But you can try "No proxy" to see whether that makes any difference.

Also, could you check whether Firefox has a non-standard connection setting? You can do that here: "3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button The default "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings. But you can try "No proxy" to see whether that makes any difference.

Question owner

first of all thanks for your time.i already done everything you said except the last paragraph plus i didn't try Anti-Rootkit Utility - TDSSKiller from the list. now i'm trying "no proxy" i think is working. something is in my system,is that right?

first of all thanks for your time.i already done everything you said except the last paragraph plus i didn't try Anti-Rootkit Utility - TDSSKiller from the list. now i'm trying "no proxy" i think is working. something is in my system,is that right?
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

If the connection tab didn't list specific alternate servers, then I would look at the Windows/IE LAN settings to see if there is anything strange there.

If the connection tab didn't list specific alternate servers, then I would look at the Windows/IE LAN settings to see if there is anything strange there.

Question owner

sorry,just came back from work and "ads by Name" are back. spam from everywhere ! almost every click !

sorry,just came back from work and "ads by Name" are back. spam from everywhere ! almost every click !
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Based on input in another thread, try:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean -- and do not contain alien code files. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 37.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any difference?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
Based on input in another thread, try: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean -- ''and do not contain alien code files''. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 37.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any difference? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins

Question owner

jscher2000 said

Based on input in another thread, try: Clean Reinstall We use this name, but it's not about removing your settings, it's about making sure the program files are clean -- and do not contain alien code files. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 37.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder (64-bit Windows folder names) C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox (32-bit Windows folder names) C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any difference? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

no,sir nothing changed do you thing i must format my pc?

''jscher2000 [[#answer-713097|said]]'' <blockquote> Based on input in another thread, try: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean -- ''and do not contain alien code files''. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 37.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any difference? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins </blockquote> no,sir nothing changed do you thing i must format my pc?
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

I hope you don't have to format your PC.

Could you start Firefox in its Safe Mode and check a couple more things. (That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.)

If Firefox is not running: Hold down the Shift key when double-clicking the Firefox shortcut/icon.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run. OK the restart when asked to confirm.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then check the Extensions again, as Safe Mode will prevent self-hiding extensions from being able to hide.

Also, check your fresh, clean program folders for possible AutoConfig files. You should look here:

C:\Program Files (x86)\Mozilla Firefox\defaults\pref

Normally, there is a small file named channel-prefs.js (about 250 bytes). Do you see anything else there?

I hope you don't have to format your PC. Could you start Firefox in its Safe Mode and check a couple more things. (That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].) ''If Firefox is not running:'' Hold down the Shift key when double-clicking the Firefox shortcut/icon. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run. OK the restart when asked to confirm. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Then check the Extensions again, as Safe Mode will prevent self-hiding extensions from being able to hide. Also, check your fresh, clean program folders for possible AutoConfig files. You should look here: C:\Program Files (x86)\Mozilla Firefox\defaults\pref Normally, there is a small file named channel-prefs.js (about 250 bytes). Do you see anything else there?

Question owner

done exactly what you said. i didn't find any strange add-on. in the file i see only " channel-prefs.js "

done exactly what you said. i didn't find any strange add-on. in the file i see only " channel-prefs.js "
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

I think you might need some more advanced tools. Could you try one of the forum specializing in malware removal listed in our support article:

You can include a link to this thread showing what you have tried so far.

https://support.mozilla.org/questions/1055405

I think you might need some more advanced tools. Could you try one of the forum specializing in malware removal listed in our support article: <ul><li> [http://www.bleepingcomputer.com/forums Bleeping Computer Forums] </li><li> [http://www.spywarewarrior.com/index.php Spyware Warrior Forums] </li><li> [http://www.spywareinfoforum.com SWI Forums] </li></ul> You can include a link to this thread showing what you have tried so far. https://support.mozilla.org/questions/1055405