X
Tap here to go to the mobile version of the site.

Support Forum

I can't see my tabs

Posted

Hi!

I refreshed Firefox when it suggested I do so because it was being slow. Silly me for not reading a bit more carefully about what it would remove, and I lost certain settings. Well, I restored tabs on bottom and all that jazz, but it seems that the space above the page itself is limited, and I can't see the tabs (although they are there) unless I remove the bookmarks toolbar or move it up next to the location bar. I do see the tabs when I have the customize-window open, since the bookmarks toolbar is hidden then.

I have tried both restarting Firefox, and my computer - both twice - but it's still the same. It's driving me nuts because I want it back the way I'm used to having it! I tried enclosing two screenshots to show you, but it takes inexplicably long to upload them for some reason, so I hope you understand my problem without them.

Thank you in advance for any assistance!

Hi! I refreshed Firefox when it suggested I do so because it was being slow. Silly me for not reading a bit more carefully about what it would remove, and I lost certain settings. Well, I restored tabs on bottom and all that jazz, but it seems that the space above the page itself is limited, and I can't see the tabs (although they are there) unless I remove the bookmarks toolbar or move it up next to the location bar. I do see the tabs when I have the customize-window open, since the bookmarks toolbar is hidden then. I have tried both restarting Firefox, and my computer - both twice - but it's still the same. It's driving me nuts because I want it back the way I'm used to having it! I tried enclosing two screenshots to show you, but it takes inexplicably long to upload them for some reason, so I hope you understand my problem without them. Thank you in advance for any assistance!

Chosen solution

As you may have noticed, the Refresh/Reset feature copies your settings (profile) folder to the desktop into a folder named "Old Firefox Data".

If Firefox was running reasonably problem-free before the Refresh, and you haven't deleted the Old Firefox Data folder from your desktop, there is a way to use the contents of that folder to revert the refresh. You might want to brew a fresh cup...

Check inside "Old Firefox Data" folder for a folder with a semi-randomized name. If there's only one, that probably has your old settings and add-ons. If there's more than one, you'll want to work with the one that was updated most recently.

Once you have identified the profile folder you want to restore, here is my suggested "old profile resurrection procedure":

Overview

These are the steps:

  1. Create a new Firefox profile
  2. Remove everything from that new profile folder
  3. Copy in everything from the old profile folder

Create a new Firefox profile (Windows)

Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box, or the Start > Run dialog, and pressing Enter:

firefox.exe -P

Note: Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.

Open the New Profile folder in Windows Explorer

Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • Help menu > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.

Leaving that folder open, switch back to Firefox, and Exit. When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar.

Copy Old Data in Place of New

In that new profile folder, select all the contents and delete.

Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things.

Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).

Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.

Start Firefox

Firefox should start up in that new profile with the resurrected old profile data. Success?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • VLC media player Web Plugin 2.1.3
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • Classic Theme Restorer 1.3.0 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06471025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Also, just noticed; when I add the application button (the orange one which encompasses the menu-bar items) to replace the title bar, the location bar with all the action-buttons and knick-knacks overlap with it. (It also seems like it now doesn't allow for objects to adjust on pages but that their size is fixed, so that they don't e.g. fit in their respective html-tables and are only partially visible, but I'm not sure about that in respect to how it was earlier, so disregard it unless you see some connection between the two).

I also finally managed to upload pictures; #1 is the overlap-problem, #2 is what it looks like when "configure" is open and #3 without application button nor config open.

Also, just noticed; when I add the application button (the orange one which encompasses the menu-bar items) to replace the title bar, the location bar with all the action-buttons and knick-knacks overlap with it. (It also seems like it now doesn't allow for objects to adjust on pages but that their size is fixed, so that they don't e.g. fit in their respective html-tables and are only partially visible, but I'm not sure about that in respect to how it was earlier, so disregard it unless you see some connection between the two). I also finally managed to upload pictures; #1 is the overlap-problem, #2 is what it looks like when "configure" is open and #3 without application button nor config open.

Modified by DasObscure

user1194064 14 solutions 199 answers

This might be a problem with the add-on you installed, called Classic Theme Restorer. I'm currently looking into that and will be right back!

This might be a problem with the add-on you installed, called Classic Theme Restorer. I'm currently looking into that and will be right back!
user1194064 14 solutions 199 answers

The add-ons page says that you can experience problems with the add-on after upgrading Firefox.

"It is recommended to switch to a clean new profile to avoid UI issues after upgrading from Firefox 28 (and older) to Firefox 29 (and newer). Profile Switcher can help too."

The add-ons page says that you can experience problems with the add-on after upgrading Firefox. <h1>"It is recommended to switch to a clean new profile to avoid UI issues after upgrading from Firefox 28 (and older) to Firefox 29 (and newer). Profile Switcher can help too."</h1>

Modified by user1194064

user1194064 14 solutions 199 answers

Basically, the add-on's page is saying that the add-on will sometimes malfunction after you upgrade Firefox, and to fix that, you should create a new Firefox profile and then use start Firefox with that profile from now on. Instructions are located here, but I can assist you if you're having a hard time understanding it.

Basically, the add-on's page is saying that the add-on will sometimes malfunction after you upgrade Firefox, and to fix that, you should create a new Firefox profile and then use start Firefox with that profile from now on. Instructions are located [[Use the Profile Manager to create and remove Firefox profiles|here]], but I can assist you if you're having a hard time understanding it.

Modified by user1194064

jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Chosen Solution

As you may have noticed, the Refresh/Reset feature copies your settings (profile) folder to the desktop into a folder named "Old Firefox Data".

If Firefox was running reasonably problem-free before the Refresh, and you haven't deleted the Old Firefox Data folder from your desktop, there is a way to use the contents of that folder to revert the refresh. You might want to brew a fresh cup...

Check inside "Old Firefox Data" folder for a folder with a semi-randomized name. If there's only one, that probably has your old settings and add-ons. If there's more than one, you'll want to work with the one that was updated most recently.

Once you have identified the profile folder you want to restore, here is my suggested "old profile resurrection procedure":

Overview

These are the steps:

  1. Create a new Firefox profile
  2. Remove everything from that new profile folder
  3. Copy in everything from the old profile folder

Create a new Firefox profile (Windows)

Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box, or the Start > Run dialog, and pressing Enter:

firefox.exe -P

Note: Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.

Open the New Profile folder in Windows Explorer

Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • Help menu > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.

Leaving that folder open, switch back to Firefox, and Exit. When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar.

Copy Old Data in Place of New

In that new profile folder, select all the contents and delete.

Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things.

Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).

Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.

Start Firefox

Firefox should start up in that new profile with the resurrected old profile data. Success?

As you may have noticed, the Refresh/Reset feature copies your settings (profile) folder to the desktop into a folder named "Old Firefox Data". If Firefox was running reasonably problem-free before the Refresh, and you haven't deleted the Old Firefox Data folder from your desktop, there is a way to use the contents of that folder to revert the refresh. You might want to brew a fresh cup... Check inside "Old Firefox Data" folder for a folder with a semi-randomized name. If there's only one, that probably has your old settings and add-ons. If there's more than one, you'll want to work with the one that was updated most recently. Once you have identified the profile folder you want to restore, here is my suggested "old profile resurrection procedure": '''Overview''' These are the steps: # Create a new Firefox profile # Remove everything from that new profile folder # Copy in everything from the old profile folder '''Create a new Firefox profile (Windows)''' Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box, or the Start > Run dialog, and pressing Enter: firefox.exe -P ''Note: Any time you want to switch profiles, exit Firefox and return to this dialog.'' Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox. '''Open the New Profile folder in Windows Explorer''' Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either: * "3-bar" menu button > "?" button > Troubleshooting Information * Help menu > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer. Leaving that folder open, switch back to Firefox, and Exit. When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar. '''Copy Old Data in Place of New''' In that new profile folder, select all the contents and delete. Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things. Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c). Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large. '''Start Firefox''' Firefox should start up in that new profile with the resurrected old profile data. Success?

Question owner

jscher2000, thank you so much for your help! I made a tiny error at one point due to my brains being effectively a sludge of scrambled eggs because of my sleep debt xD but quickly realized it was only a matter of copying the info to the wrong folder in my tired haze. Had a bit of a scare there for a moment :P Thanks again!

jscher2000, thank you so much for your help! I made a tiny error at one point due to my brains being effectively a sludge of scrambled eggs because of my sleep debt xD but quickly realized it was only a matter of copying the info to the wrong folder in my tired haze. Had a bit of a scare there for a moment :P Thanks again!