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Info popups in HULU are not working in firefox now.

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Just recently the info popups in Hulu stopped working ,have tried different settings in adblock ,but it may or may not work. I have not changed any settings and it won't work in safe mode either.

Just recently the info popups in Hulu stopped working ,have tried different settings in adblock ,but it may or may not work. I have not changed any settings and it won't work in safe mode either.

Chosen solution

jscher2000 said

Is the site with video problems Vine? Some XP users have been reporting problems on that site, but so far, I haven't seen Windows 7 users having those issues. To make sure your Firefox isn't disabling important capabilities, please double-check that you don't have backwards compatibility selected. Right-click your Firefox shortcut > Properties > Compatibility. For best results, clear all selections on this tab if there are any. Could you also check whether Firefox has a non-standard connection setting? That's one way to tamper with seemingly valid websites. You can do that here: "3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button The default "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings. But you can try "No proxy" to see whether that makes any difference.

Seems after fooling around that HTTPS Everywhere was causing problem since 37.0.1 update. I have also found ADBLOCK is causing problem with HULU since the 36.0.= updates. I have submitted problem to ADBLOCK Firefox forum to see if anyone there knows about this.

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Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • nprobo1
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  • GEPlugin
  • Google Update
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  • CANON iMAGE GATEWAY Mycamera Plugin
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  • 5.1.31211.0
  • VLC media player Web Plugin 2.1.3
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • WordCaptureX component for single click dictionary

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

AdBlock: Load the page. Once done, look for the AB icon. Press the arrow next to it. From the menu, press Disable On . . . . .


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

AdBlock: Load the page. Once done, look for the AB icon. Press the arrow next to it. From the menu, press '''Disable On . . . . .''' ----------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

I said it didn't work in safe mode and I always clear cookies ,clearing cache didn't work either.

I said it didn't work in safe mode and I always clear cookies ,clearing cache didn't work either.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login?

I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login?

Question owner

jscher2000 said

I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login?

Only happens with HULU

''jscher2000 [[#answer-708803|said]]'' <blockquote> I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login? </blockquote> Only happens with HULU

Question owner

FredMcD said

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there? Starting The Computer In Safe Mode;
Free Online Encyclopedia

Still problem ,also page loading doesn't work very well ,have to back up then forward to get page to load sometimes.On HULU only.

''FredMcD [[#answer-708779|said]]'' <blockquote> Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' </blockquote> Still problem ,also page loading doesn't work very well ,have to back up then forward to get page to load sometimes.On HULU only.
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

tfinniii said

jscher2000 said
I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login?

Only happens with HULU

Right, I knew that, but I wondered whether Hulu has any pages where you can view the problem without logging in. No?

''tfinniii [[#answer-708933|said]]'' <blockquote> ''jscher2000 [[#answer-708803|said]]'' <blockquote> I don't have a Hulu account. Is there a page that demonstrates this problem where you don't need a login? </blockquote> Only happens with HULU </blockquote> Right, I knew that, but I wondered whether Hulu has any pages where you can view the problem without logging in. No?

Question owner

Happens on unlogged and logged pages

Happens on unlogged and logged pages
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

'''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

Could you post a link to a sample page and describe where the pop-ups normally appear? Assume I don't know anything about Hulu. Thanks.

Could you post a link to a sample page and describe where the pop-ups normally appear? Assume I don't know anything about Hulu. Thanks.

Question owner

FredMcD said

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Did not work. Some pages still freeze in loading and popups for info don't work.

''FredMcD [[#answer-709255|said]]'' <blockquote> '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings. </blockquote> Did not work. Some pages still freeze in loading and popups for info don't work.

Question owner

jscher2000 said

Could you post a link to a sample page and describe where the pop-ups normally appear? Assume I don't know anything about Hulu. Thanks.

http://www.hulu.com/ should produce info popup about episode or show when hovering over.

''jscher2000 [[#answer-709281|said]]'' <blockquote> Could you post a link to a sample page and describe where the pop-ups normally appear? Assume I don't know anything about Hulu. Thanks. </blockquote> http://www.hulu.com/ should produce info popup about episode or show when hovering over.

Modified by tfinniii

jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

Okay, I see, if you hover over some thumbnails, after a brief delay, there is an overlay with detailed information (text, image). Example screen shot attached.

Based on a quick look, there is an event handler on the entire document body which monitors mouse movement and checks the current target (element below the mouse) to see whether a "hoverbox" should be displayed.

One script file involved in generating the box is:

http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js

Can you load that file?

If not, can you think of any reason it might be blocked?

If yes, could you check for errors in Firefox's Browser Console. here's how:

Open the Browser Console using Ctrl+Shift+j or the Developer menu. At the top, click the Clear button.

Next, switch over to your hulu tab and reload the page. Switch back to the console and look for errors. These usually stand out based on an X icon in the left or a colored background. Anything sound related??

If not, click Clear in the console again, and on your hulu tab, try hovering the mouse over a show that should trigger the overlay. Then check the console for any new messages. Anything sound related?

Okay, I see, if you hover over some thumbnails, after a brief delay, there is an overlay with detailed information (text, image). Example screen shot attached. Based on a quick look, there is an event handler on the entire document body which monitors mouse movement and checks the current target (element below the mouse) to see whether a "hoverbox" should be displayed. One script file involved in generating the box is: http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js Can you load that file? If not, can you think of any reason it might be blocked? If yes, could you check for errors in Firefox's Browser Console. here's how: Open the Browser Console using Ctrl+Shift+j or the Developer menu. At the top, click the Clear button. Next, switch over to your hulu tab and reload the page. Switch back to the console and look for errors. These usually stand out based on an X icon in the left or a colored background. Anything sound related?? If not, click Clear in the console again, and on your hulu tab, try hovering the mouse over a show that should trigger the overlay. Then check the console for any new messages. Anything sound related?

Question owner

jscher2000 said

Okay, I see, if you hover over some thumbnails, after a brief delay, there is an overlay with detailed information (text, image). Example screen shot attached. Based on a quick look, there is an event handler on the entire document body which monitors mouse movement and checks the current target (element below the mouse) to see whether a "hoverbox" should be displayed. One script file involved in generating the box is: http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js Can you load that file? If not, can you think of any reason it might be blocked? If yes, could you check for errors in Firefox's Browser Console. here's how: Open the Browser Console using Ctrl+Shift+j or the Developer menu. At the top, click the Clear button. Next, switch over to your hulu tab and reload the page. Switch back to the console and look for errors. These usually stand out based on an X icon in the left or a colored background. Anything sound related?? If not, click Clear in the console again, and on your hulu tab, try hovering the mouse over a show that should trigger the overlay. Then check the console for any new messages. Anything sound related?

How do I load it?

''jscher2000 [[#answer-709368|said]]'' <blockquote> Okay, I see, if you hover over some thumbnails, after a brief delay, there is an overlay with detailed information (text, image). Example screen shot attached. Based on a quick look, there is an event handler on the entire document body which monitors mouse movement and checks the current target (element below the mouse) to see whether a "hoverbox" should be displayed. One script file involved in generating the box is: http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js Can you load that file? If not, can you think of any reason it might be blocked? If yes, could you check for errors in Firefox's Browser Console. here's how: Open the Browser Console using Ctrl+Shift+j or the Developer menu. At the top, click the Clear button. Next, switch over to your hulu tab and reload the page. Switch back to the console and look for errors. These usually stand out based on an X icon in the left or a colored background. Anything sound related?? If not, click Clear in the console again, and on your hulu tab, try hovering the mouse over a show that should trigger the overlay. Then check the console for any new messages. Anything sound related? </blockquote> How do I load it?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Go to http://pastebin.mozilla.org/

Load the file into a text or word program. Click once in the window, then press <Control> A, then <Control> C to highlight everything and copy it. At the pastebin, create a new message. Then Paste into it. Then press the button that saves your message.

After, you will be given a link to that message. Copy it, and paste it below.

Go to '''http://pastebin.mozilla.org/''' Load the file into a text or word program. Click once in the window, then press <Control> A, then <Control> C to highlight everything and copy it. At the pastebin, create a new message. Then Paste into it. Then press the button that saves your message. After, you will be given a link to that message. Copy it, and paste it below.

Modified by FredMcD

jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

tfinniii said

jscher2000 said
http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js

How do I load it?

Sorry, I meant if you click the link, will Firefox display the script content (jumble of computer code) or not load it?

''tfinniii [[#answer-709372|said]]'' <blockquote> ''jscher2000 [[#answer-709368|said]]'' <blockquote> http://static.huluim.com/huluguru/i18n/en-us/application-1685a53a6bc76296280e488084ceb849.js </blockquote> How do I load it? </blockquote> Sorry, I meant if you click the link, will Firefox display the script content (jumble of computer code) or not load it?

Question owner

Every time I try to copy it ,firefox is not responding or do I have to wait ?

Every time I try to copy it ,firefox is not responding or do I have to wait ?
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

Hi tfinniii, what are you trying to copy/paste? I'm not sure it's really necessary.

Hi tfinniii, what are you trying to copy/paste? I'm not sure it's really necessary.

Question owner

Somebody else said to use http://pastebin.mozilla.org/ ,when it downloads the gobbledygook then what is supposed to happen

Somebody else said to use http://pastebin.mozilla.org/ ,when it downloads the gobbledygook then what is supposed to happen
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers

Looking at the script was just to confirm that your Firefox is not blocked from looking at the script. So far so good. I don't know why it isn't actually running in the page and generating the overlay.

Could you take a look at the Browser Console for error messages as described in my earlier post: https://support.mozilla.org/questions/1053834#answer-709368

Looking at the script was just to confirm that your Firefox is not blocked from looking at the script. So far so good. I don't know why it isn't actually running in the page and generating the overlay. Could you take a look at the Browser Console for error messages as described in my earlier post: https://support.mozilla.org/questions/1053834#answer-709368