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With the latest FF update I can't load the New York Times

Posted

I updated FF and Flash Player today and now I can't load the New York Times - all I get is a page with links. Other sites are loading OK. I've tried changing the security.mixed_content.block_active_content to false and that didn't help.

I've got FF 36:0 and I use Windows. Does anybody know whether this is a FF problem and if there's a solution?

I don't think it's my plug-ins because other sites load easily but these are the ones I've got:

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • Version 5.40.2.0
  • Google Update
  • Musicnotes Viewer plugin 1.21.0 For more information visit www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in
I updated FF and Flash Player today and now I can't load the New York Times - all I get is a page with links. Other sites are loading OK. I've tried changing the security.mixed_content.block_active_content to false and that didn't help. I've got FF 36:0 and I use Windows. Does anybody know whether this is a FF problem and if there's a solution? I don't think it's my plug-ins because other sites load easily but these are the ones I've got: *Adobe PDF Plug-In For Firefox and Netscape 10.1.13 * Citrix Online App Detector Plugin * Version 5.40.2.0 * Google Update * Musicnotes Viewer plugin 1.21.0 For more information visit www.musicnotes.com * The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. * Shockwave Flash 17.0 r0 * Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133 * 5.1.30514.0 * VLC media player Web Plugin 2.1.3 * NPWLPG * iTunes Detector Plug-in

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • Version 5.40.2.0
  • Google Update
  • Musicnotes Viewer plugin 1.21.0 For more information visit www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 2.3.8 (YoutubeDownloader@PeterOlayev.com)
  • Advertising Cookie Opt-out 1.5 (optout@google.com)
  • Buffer 2.8.3 (jid1-zUyU7TGKwejAyA@jetpack)
  • Dangerous Websites Blocker 14.0.0.4971 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4971 (url_advisor@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4971 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-4-2011
  • driverDate2:
  • driverVersion: 8.15.10.2353
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
crislevin 19 solutions 160 answers

can you provide a screenshot of nytimes in your firefox?

can you provide a screenshot of nytimes in your firefox?

Modified by crislevin

Question owner

The screenshot is attached.

The screenshot is attached.
crislevin 19 solutions 160 answers

I think the browser cache is corrupt. You can goto options->advanced->network, and clear cache then try again.

I think the browser cache is corrupt. You can goto options->advanced->network, and clear cache then try again.

Question owner

I'm afraid that didn't work.

I'm afraid that didn't work.
crislevin 19 solutions 160 answers

mm... I am gonna throw out a quick suggestion, if not working, please post back and see if others can help.

Try holding down "shift" key, and click refresh button on the urlbar.

mm... I am gonna throw out a quick suggestion, if not working, please post back and see if others can help. Try holding down "shift" key, and click refresh button on the urlbar.

Question owner

It didn't solve the problem, but thanks for trying.

Can anybody else help?

It didn't solve the problem, but thanks for trying. Can anybody else help?
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

That's what we are here for.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

That's what we are here for. Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.