X
Tap here to go to the mobile version of the site.

Support Forum

After HDD crash - how to recover synced data in Firefox 28?

Posted

Hi!

My last device with synched data had a HDD failure... needed a replacement, reinstalled Windows and Firefox.

Now I want to add my reinstalled Firefox, sync the tons of synched Favorites and passwords to my device and afterwards upgrade it to the "new" sync account.

Any way to add a new device to the sync account?

Salve! Patrick.

Hi! My last device with synched data had a HDD failure... needed a replacement, reinstalled Windows and Firefox. Now I want to add my reinstalled Firefox, sync the tons of synched Favorites and passwords to my device and afterwards upgrade it to the "new" sync account. Any way to add a new device to the sync account? Salve! Patrick.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 16.0 r0
  • The plugin allows you to have a better experience with Microsoft Lync
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • VLC media player Web Plugin 2.1.3
  • 5.1.30514.0
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

Helpful Reply

hello, you can go to firefox options > sync panel. click on set up firefox sync > i have an account > i don't have the device with me where you can enter your existing credentials.

if this worked and you could import your data successfully, please migrate to the new sync afterwards: Sync your Firefox bookmarks, history, passwords and more

hello, you can go to firefox options > sync panel. click on '''set up firefox sync''' > '''i have an account''' > '''i don't have the device with me''' where you can enter your existing credentials. if this worked and you could import your data successfully, please migrate to the new sync afterwards: [[How to update to the new Firefox Sync]]
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40308 answers

Helpful Reply

First - I trust that you were using Firefox 28 (or older) on your "last device".

2nd, do have another connected device on that Sync Account where you can get use Pair a Device?

Or, do you have all three of these? Email address for your Sync account. The Password for that account. The Sync Key for your account (aka Recovery Key).

If so, see this: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync

First - I trust that you were using Firefox 28 ''(or older)'' on your "last device". 2nd, do have another connected device on that Sync Account where you can get use '''Pair a Device'''? Or, do you have all three of these? Email address for your Sync account. The Password for that account. The '''Sync Key''' for your account (aka '''''Recovery Key'''''). If so, see this: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync

Question owner

Hi!

Thanks a million for your fast reply! I followed it through, but in the end I either need another paired device, which I have not, or to create a new key which results in erasing all stored data :-(

The frameshot attached to this post explains, that the data is encrypted and only paired devices have the key...

Now I know :-/

Again, thanks for your effort, what a pity when both paired clients "die" within the same couple of days. But with the new sync this problem will be history.

BR, oaito

Hi! Thanks a million for your fast reply! I followed it through, but in the end I either need another paired device, which I have not, or to create a new key which results in erasing all stored data :-( The frameshot attached to this post explains, that the data is encrypted and only paired devices have the key... Now I know :-/ Again, thanks for your effort, what a pity when both paired clients "die" within the same couple of days. But with the new sync this problem will be history. BR, oaito
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10736 answers

I deleted your screenshot because you don't want people to know your recovery key ;)

Make sure you update to Firefox 36.0.1 and then update to the new sync Sync your Firefox bookmarks, history, passwords and more

I deleted your screenshot because you don't want people to know your recovery key ;) Make sure you update to Firefox 36.0.1 and then update to the new sync [[How to update to the new Firefox Sync]]